How to Contact FedEx Customer Service

FedEx Corporation, formerly Federal Express Corporation and subsequently FDX Corporation, is a Memphis, Tennessee-based international delivery services company. "FedEx" is a trademark of the United States Postal Service and an abbreviation of Federal Express. Federal Express was one of the first significant shipping firms to provide overnight delivery as a trademark service.

Today, FedEx is a giant in the courier business, handling just about every major package moving job, and has an extensive delivery network across the globe. FedEx's prices are somewhat higher than competitors’. Still, they offer a wide range of shipping options that include everything from standard ground or air freight to same-day and overnight delivery services. FedEx has about a fleet of 670 planes. Its service centers are found in more than 200 countries and territories. FedEx is the largest express delivery company in the world. It is also one of the most popular shipping services.

FedEx provides excellent customer service that has been in operation and assisting customers since 1973. FedEx customer service is the department of FedEx Corporation that has all the necessary information regarding the customers' complaints, queries, and concerns regarding FedEx policies and services. The problems reported to this department can include claims of damaged, lost, or delayed shipments and inquiries regarding package tracking details. The FedEx customer service telephone number provides you with instant help when you need it most and offers real-time updates about your packages.

Apart from phone calls and traditional emails or mail, customers can lay their complaints online at the customer service website. It is also possible to contact FedEx customer service via the following methods: Google Me, Facebook, Twitter, or Instagram.

How Do I Contact FedEx Customer Service Via Phone

The common way to contact FedEx customer service is by phone. For anyone with questions about packages delivered by FedEx that are already at their destination, you can call the customer service call center toll-free at 1-800-GoFedExFree (1-800) 463-3339. Calling this number will get you access to a live agent, but you will still pay for the call.

FedEx has different customer service representatives to answer your questions about your package; FedEx Shipping, FedEx Ground, FedEx Home Delivery, FedEx Freight, FedEx express, etc. 

When you call the toll-free number, you will get an automated reply. Therefore, to speak with an agent, you have to respond to the automated responder by saying, "give me a number of options." After this, select option 1 to speak with a human agent.

Some of the advantages of contacting FedEx customer service for assistance are:

• Customer service is 24/7. You can request information on your package until the package is delivered. This is because the customer service reps are available to answer your questions and concerns during different periods of the day. If you find yourself in a shipping emergency, you could call FedEx customer service from anywhere in the world whenever you need help.
• Speaking with a human agent allows you to express yourself and help you clear all doubt concerning some ambiguous information regarding the company's service delivery, mainly as it affects you.
• In many cases, calling Fedex customer service through the phone is the least expensive way to get your question answered. Since you are allowed to ask for a manager if you are not satisfied with the answer given by the CSR, these calls can be more productive and beneficial.
• Unlike email or live chat, there is no waiting period when you call FedEx customer service via phone. This allows you to ask your inquiries quickly so that they can be addressed right away.

Unfortunately, calling the customer service line also come with the following disadvantages:

• Calling FedEx is quite expensive because you are being charged for the call, and then you may not get a timely response to your issues, especially if your problem is complicated.
• The process of having to go through an automated voice menu can be time-consuming.
• It can be hard to talk through your issue with the customer service representative if you are not speaking English fluently.

It would be best if you watched out for the activities of scammers who might want to disguise themselves as the Customer Care Representative of FedEx. Better Business Bureau had warned people of the delivery break-in scam, which is very common with logistics and delivery companies. A scammer disguised as a service assistant calls to find out when residents will be around to receive their parcels. The motive behind this call is to confirm when the residents will be away, so scammers can break in when no one is home. Therefore when you get a call from FedEx, hang up and call FedEx yourself. However, FedEx will generally leave a note on your door.

How Do I Contact FedEx Customer Service Via Live Chat 

A live chat with FedEx aids a good customer experience as it brings an interface between the customer and the agent. FedEx makes service delivery relatively easy and seamless. Their mobile capabilities can support customers from any part of the world and at any time of the day. To contact FedEx through live chat, you will need to sign in with your email address and 4-digit code to get to the chat room. The average waiting time to chat with a representative is about three minutes, especially during the day. It is possible to be connected immediately if your query or message is seen early enough.

To reach a customer service representative via live chat, follow these easy steps:

1.  Click on FedEx Live Chat.
2. Login or register by clicking 'enter' and then entering your 4-digit passcode. FedEx uses a 3-pronged authentication system to ensure that only authorized users can log into the live chat. This is why you need to enter the passcode that you will create upon registering.
3. Click on the 'Live Chat' button.
4. Enter your issue. It takes only a few seconds for your query to be detected, and then you are connected with a customer service representative.

Alternatively, you can text '29372' to have a live mail agent pop up. It only works for international customers, though. However, this comes in handy when you are out of the country and need help concerning FedEx services. 

The advantages of Contacting a FedEx customer representative via live chat are;

• FedEx live chat is the fastest and most reliable channel for solving any issues concerning your package or delivery. In many cases, agents can assist you within a few minutes, which is much faster than waiting on hold for a representative to answer the phone or send an email. 
• Availability; FedEx live chats are found on several platforms apart from the FedEx website. 
• It also increases customer satisfaction because the customer is communicating their issues and getting immediate feedback. 

However, contacting FedEx through live chats also comes with its difficulties. Below are some of the challenges associated with live chats. 

• If the virtual agent cannot address your issue, it will be difficult for the agent to refer you to the supervisor.
• It is not accessible at all times.
• The consumer service representatives could be friendly and helpful, but the chat could have many visitors leading to infrequent responses.

How Do I Contact FedEx Customer Service Via Twitter

FedEx (@FedEx) is the official Twitter account of FedEx. This account sends all "official" tweets from the company. If you need customer service assistance, contacting FedEx via Twitter is one fast and efficient way of solving your issues.

Pros of contacting FedEx customer service via Twitter:

• You can get your problems solved so quickly. It is much easier to tweet at them than to make phone calls or send emails. FedEx, like every other multinational, would not want its name to be associated with inefficiencies. Therefore, they are most likely to respond if you send your message on a platform like Twitter.
• Through sharing your issues, you may find others who also have the same issues. This helps the company to detect a common problem and helps customers get an adequate response.
• Contacting FedEx through Twitter is also inexpensive compared to making phone calls or waiting endlessly for live chats.
• Plus, it is a lot more fun to do so

Cons of contacting FedEx customer service via Twitter:

• It exposes and makes customers vulnerable to scammers who can use the information made public on Twitter against the customers.
• You are not guaranteed to be attended to swiftly.
• It only offers one-way communication with customers (customer service representatives with customers)
• Customers cannot tweet at customer service representatives when something is wrong with the package within 48 hours.

How Do I Contact FedEx Customer Service Via Email/ Webform

FedEx has set up a web form for submitting complaints. The customer can fill out the form and submit it. The email is a better way of sending feedback on the services that FedEx provides. Customer services can respond within six hours.

Another way of reaching FedEx customer service via a web form is by contacting the Virtual Assistant who responds to your queries within hours, or sometimes immediately.

Some of the benefits of contacting FedEx customer service via web form are:

• It is a safer and more reliable way to relay your complaint to FedEx without exposing yourself to scammers. Customers can relay vital information without feeling vulnerable.
• It is way cheaper than calling a FedEx phone number, you do not have to pay for the messages, and you do not have to be kept on hold endlessly.
• It gives the customers a feeling of convenience in sending the mails.
• Customers can share feedback in web form or to the virtual assistant.

Unfortunately, this form of contacting FedEx customer service comes with its cons, some of which are:

• If a customer needs an urgent response to an issue, the webform is not an option. 
• There is no guarantee that the emails will be answered promptly, as customers would have to wait for days and even weeks.
• The customer service representatives may not answer questions all at once.

Customers make several complaints regarding the inefficiencies of this method of communicating with the customer representatives. There are those with issues about how their packages were handled. When these issues were raised with the virtual assistant online or the webform, the complainer often gets no response after sending that email. The only thing the sender receives most of the time is an email saying no one is available to help, and they will get back in 24 hours. That's it. No one ever got back, and no one acted on the issue, which leaves most of their customers helplessly forced to turn to the social media platform to relay their issues. 

Nonetheless, you need to know that FedEx does not send unsolicited emails. Never provide personal information or click on any links or attachments if you get an email pretending to be from FedEx. If you suspect you've received a phishing email from FedEx, please forward it to abuse@fedex.com and delete it immediately.

How Do I Contact FedEx Customer Service Via Community Forum 

Connect is the FedEx community forum. It is a very active forum that provides excellent customer service, and it has helped many customers. (901) 205-2640 is FedEx Forum's best toll-free number, and it is also the only way to get in touch with them. 

Customers can find solutions in the posts people have made about FedEx issues and also their solutions. They can use the search to check related problems before they can start a new discussion.

The benefits of using the community forum are:

• Forums are fast and free to use for customers.
• A common problem can be identified using the customer forum.
• It identifies the issues of customers faster.
• It strengthens connections between customers as they can share feedback on issues and solutions under FedEx services.

However efficient, the community forum comes with some disadvantages, which are:

• Some of the information is not helpful to the customer.
• Forums have no clear direction as topics raised by customers can be limitless, and it is so easy to drift off the subject.
• The information in forums lacks quality, as there are limitations to human interaction and discussion.
• It is also the one-stop for scammers that introduce backlinks into the forum for non-observant customers.

FedEx Customer Service Scams 

Scammers have tried all kinds of methods in the past to extort money from innocent customers. They can go as far as spoofing the actual FedEx website to make you think you are on the real site. The fake website tricks you into thinking you are buying a package and confirms your order. When you receive an email confirmation, it is actually from the scammers. They then charge your credit card - but it looks like it was an actual charge from FedEx. 

However, some giveaways show they are not genuine:

• First, they make a lot of unusual spelling errors when chatting.
• They tend to hurry you to take action and tell you that the consequences of missing the deadline are grievous.
• You may be asked to pay for an item on an invoice that you can't see. It could be a genuine invoice, or it could be a fake one. You may also receive an invoice that you have made payment for but hasn't been sent yet.

Scammers have been able to extort funds from innocent people using the following medium: 

FedEx Email Scams

Email scammers come in different formats: some want to steal your personal information, and these scammers have created a fake email address that looks like FedEx customer service. They send emails with an attachment or link to what appears to be a company-related download. When the customer clicks on it, it infects their computer with malware that can steal account passwords and personal information.

Some do email phishing; some scammers send emails supposedly looking for people to work for them as independent contractors. Others try to make a person pay for an unsolicited good

Most importantly, Recognizing unwanted emails is crucial to avoiding identity theft and other crimes. The following are signs that an email may be fraudulent:

• Requests for personal and financial information that are unexpected.
• Alarming messages and demands for immediate action, such as "If you don't answer, your account will be suspended within 24 hours," or claims that you've won the lottery or a prize.
• Excessive spelling and grammatical mistakes.
• Links to FedEx website addresses that have been misspelled or partially altered. Variations on these website addresses, for example, fedex.ca or fedex.com.

FedEx Text Scams

FedEx text scams are similar to email scams, and they can be unwelcome privacy intrusions. 

Examples of text scams are;

• Delivery scam: They try to tell you that a valuable item that was gifted is in their custody (FedEx) and that you need to give out some personal information or pay a small fee for the item to be delivered to your doorstep
• Shipment issues: They try to tell you that you have an issue with FedEx shipment and need some information to resolve the problem. What they need here is your personal information.

Always delete messages that appear to be sent by FedEx immediately. If you are not expecting any packages, you need to look out for what is not yours. And if you have reasons to be concerned, you should contact FedEx on their various platforms.

FedEx Phone Scams

FedEx phone scams occur with different patterns;

• Delivery Break-in

Better Business Bureau advises to watch out for anyone asking what the best day to deliver a package would be. Generally, FedEx would leave a note on your door. If you get such calls, hang up and call back the legitimate delivery company.

• Call Phishing

Scammers are known to use this number: 201-413-1324. This appears to be a genuine number. But somehow either, they can fake their ID to a FedEx number, or a few FedEx associates might be misusing it. They ask for card details, landline, and address. But they will never tell you their tracking number. 

They could claim to be from a country other than the US. Hence they will not have a firm grasp of the English language and may misuse words or confuse other words for similar ones. It is also relatively easy to spoof caller IDs, making it challenging to know the caller's location.

If anyone pretends to be from FedEx trying to drop a package, ask for the person's name and the package tracking number. This is because:

• A genuine caller will always give you a tracking number and their name.
• A scammer will never give details about the tracking number of the package they are carrying. Never verify any information provided to you by the scammers like your name, address, phone number.
• If you have received any tracking number, track it with the FedEx or carrier website. If the package is going to your city, call the courier directly and confirm if it's yours. Some scammers can give tracking numbers assigned to someone else.
• Block the scammer's phone number for future calls 
• Never indulge in any conversations or arguments with the scammers.

FedEx Social Media Scams

Scammers can hide behind fake social media profiles. To urge you to believe them, they can take over an account or join a virtual community you trust. You can make it difficult for scammers to target you when you:

• Review your privacy settings on social media and minimize what you publish publicly.
• Check out the firm before making a purchase based on an advertisement or a post. Use words like "scam" or "complaint" in a search engine to find it.

Does FedEx Customer Service Do Callbacks?

No, they do not call back a customer. Anytime you receive a callback from FedEx, do not pick it up; it is most probably a scam. Hang up immediately, and then call FedEx or report the call to abuse@fedex..com. 

Reasons To Contact FedEx Customer Service

Some customers have specific concerns with their shipment or want to know the status of a delivery. Others are having problems accessing their account. Yet others are trying to confirm the address for delivery because they got new information before their scheduled drop-off date. 

Other reasons for contacting FedEx customer service are:

• When a customer has just moved out of an apartment and is expecting a shipment
• When a customer has no idea what happened to a particular order, after waiting endlessly for it
• When a customer receives an incorrect package or a damaged one
• Making inquiries concerning the status of a shipment

There are many other reasons why people contact FedEx customer service. So it is important that whenever you do, you should be prepared for what may happen.

Three Tips For Contacting FedEx Customer Service

The best time to call FedEx is when you need to. If your package arrived late and is now lost in transit, it is probably too late to call, but if your package was held up because of weather or staffing issues, it is much more likely that someone will be able to help you then. If you want your problems to be resolved as quickly as possible;

1. Be Ready: Get all the necessary documentation, your tracking ID, among other things, with you so that while the representative you are communicating with is checking and asking you questions, you will not have to delay. This helps your issue to be solved as quickly as possible. You need to avoid any delay on your part.
2. Be patient: While the representative is attending to you, you must be patient. Delays can be caused by network failure. Also, the representative may put you on hold for a while or not respond immediately to your complaint. So, you need a great deal of understanding about how complex the situation might be and be willing to wait. This prevents you from feeling frustrated and frustrating the customer representative in the process.
3. Be Polite: When communicating with the rep, you need to be polite at all times. Repeating questions might seem annoying, but sometimes, the agents need to repeat the questions to ensure they get you right.