Bullseyes, bulldogs, and stores painted in red tell you that you are shopping at Target, the retail corporation famed for its addictive shopping experience and convenience. The company runs a chain of stores and an online marketplace where you can buy everything you need at a bargain. You can contact customer service agents who are ready to help if you encounter any trouble shopping at Target.
Apparently, these agents are very efficient because the American Customer Satisfaction Index places Target among the top ten companies in the US. There are several ways to contact an agent, including:
Ultimately, your choice will depend on the nature of your complaint and how fast you need a resolution. And as you may have guessed, some methods are faster than others. Nevertheless, you can depend on customer service agents willingness to help resolve any issue you have.
The primary Target customer service phone number is (800) 440-0680.
However, you can get dedicated phone numbers by selecting the category for your complaint and calling the number provided. Calling the phone number is toll-free, and agents are available round-the-clock. The average wait time is twenty-five (25) minutes, so it is pretty quick.
Pros of calling Target Customer service:
Cons of calling Target Customer service:
A rule of thumb is to call the manager at the local store where you regularly shop before you call Target’s main customer service line. Doing this will help you get a resolution streamlined to your shopping experience at that specific store. If you scheduled a callback with Target recently, you must take care when an unknown number calls you. It is common for fraudsters to use phone scams and impersonate a Target customer service agent.
You can chat with a human customer service agent by visiting Target Chat. On average, it takes three minutes to reach a human agent with this option.
First, you will need to select the option most similar to your complaint from the drop-down menu before you click “Chat Now.” Your option helps the system funnel you to a specialized customer service representative.
Pros of contacting Target Customer service via live chat:
Cons of contacting Target customer service via live chat:
Getting to a Target customer service representative via Live Chat is very straightforward. Still, the wait time can be frustrating, especially when there is a high volume of customers trying to reach a limited number of agents.
Target answers questions from customers on Twitter on its verified account: @Ask Target.
You can tweet your complaint @AskTarget, or you can also send a direct message (DM) to the account. Either way, you can expect to get a response within a couple of hours.
Pros of contacting Target customer service via Twitter:
Cons of contacting Target customer service via Twitter:
You will notice that Target’s official customer service account has a blue check. This means that the social media platform has confirmed the integrity of the account and you can trust the response you get is not from a scammer. Nevertheless, account security is not absolute, and even verified accounts get hacked.
Meanwhile, be wary of unverified accounts claiming to be run by Target customer service representatives. A real agent will not contact you from a personal account and ask that you provide confidential information such as your password and credit card details.
If any such persons contact you requesting sensitive information, Twitter lets you report them as a scam and block them immediately.
Target has a Facebook business page, which is another way to reach a human customer service representative. However, this is not the best way to contact an agent since the response time is slower – about 15 hours on average. Still, many customers prefer the relative privacy that Messenger offers compared to Twitter. If you worry about privacy, send a direct message to @AskTarget on Twitter. It will take longer than tagging them, but you will eventually get a faster response than going on Facebook.
Send your emails to email@example.com.Target’s email is available round-the-clock, and it is characteristically a formal way to reach a customer service representative. However, you want to email as a last resort because of the slow response time: thirteen (13) hours on average. It is best to send your email early in the morning and send a follow-up mail if you do not get a response within 48 hours.
Pros of contacting Target Customer service via email:
Cons of contacting Target Customer service via email:
Apparently, a major downside to reaching Target’s customer service via email is the slow response time. But there is also the risk of getting scam business emails from fraudsters. So, pay attention to emails asking for your credit card details, gift cards, or personal information besides your name. A real customer service agent will not ask for these details.
Customer service scams are schemes to steal your personal and financial information. Here, a scammer typically tries to exploit your frustration with a product or service. Other times, they try to exploit your loyalty to the brand. They may also profile and contact customers offering to resolve complaints if they wire some money or send gift cards.
Most times, scammers make phone calls to unsuspecting customers. Other times, they send phishing texts and emails. Target provides detailed information on how to spot, avoid, and report these scams.
Phone call scams are the most prevalent, but they are also the easiest to recognize and avoid. If you get an unsolicited phone call from someone claiming you have won something or offering to help you recover lost money, hang up the phone..
On the other hand, recognizing a scam email requires more attention because scammers send clever emails using Target’s brand color and logo. These emails aim to upset you and quickly usher you to submit personal information and credit card details on a fake website designed to look like Target.
But don’t worry, it is entirely possible to identify and avoid these phishing emails if you:
If you suspect you have fallen for a phone call scam or clever text/email message, contact Target’s security help center immediately. Here are the phone numbers to call depending on the circumstances:
If the scam happened via email, forward the message as an attachment to firstname.lastname@example.org. You should also file a complaint with the Federal Trade Commission. Meanwhile, take preemptive measures to protect yourself. For one, you should change the password to your banking apps and online profiles. If you have trouble creating strong passwords and remembering your password, you can use reputable password managers.
No. Target customer service representatives generally work to resolve your complaint at the time of contacting them. If they cannot, they will provide you with other relevant solutions. A callback only happens under unique circumstances. And even then, it will be one you expect or scheduled beforehand. Be wary of unknown persons who call you out of nowhere.
Here are some of the common reasons customers contact customer service at Target.