Founded in 1907, United Parcel Service (UPS) is a multinational logistics company. UPS is the biggest courier company worldwide, with annual revenue of about $85 Billion. It receives, ships, and does supply chain management for interested persons and businesses. UPS is, however, better known for delivering packages, freight, and mail within the United States and overseas.
The nature of the logistics business and the intricacies of handling packages crossborder means customers often experience troubles. UPS offers a support system to help remedy problems that threaten customers' experience as quickly as possible. A 2019 report from the American Customer Satisfaction Index (ACSI) ranks UPS second among its peers in customer satisfaction.
There are several methods available to customers to reach a UPS customer service agent for assistance. Each of these methods has its speed and ease of communication which amounts to the pros and cons. It is also pertinent that customers be aware of the risks of falling for scammers who impersonate UPS and its employees.
The UPS customer service phone number for customers resident in the U.S is (888) 742-5877. International clients can call (888) 782-7892. These phone lines are available 24 hours a day all year round.
A phone call is the most direct way for customers to contact UPS customer service. If you need quick solutions to urgent problems, this is the best way to find a quick resolution.
Pros of contacting UPS customer service via phone
Cons of contacting UPS customer service via phone
The UPS live chat support is available 24 hours a day. Note that you will have to log in to your UPS account and use live chat. When you log in, find the chat icon located at the right upper end of the website.
Pros of using UPS live chat
Cons of using UPS live chat
Note that scammers can design websites that look like the official UPS website and integrate live chat functionality. Ensure that your chat is secure and never give a stranger your account password or credit card information for any reason.
Emailing UPS is another way to get help. However, you should save this for last if contacting customer service by phone, live chat, or Twitter does not work. Customers who wish to send an email to UPS customer service must log in to their UPS account. There, they can send an email on any of these topics:
You will be required to include as much information as possible, like invoice number and tracking number, for better resolution.
Pros of sending an email to UPS customer service
Cons of sending an email to UPS customer service
The UPS customer support Twitter account is @UPSHelp. While the account is unverified, you will notice the verified UPS account directs customers to the customer service account. So, you can rest assured that the account is legit.
Pros of contacting USP support via Twitter
Cons of contacting USP support via Twitter
To make sure that communicating with a UPS customer care agent runs smoothly and effectively, use these tips:
Make a list of issues that you would like to discuss in the conversation with the agent. You should gather all details/documents that are needed for the resolution of your issue.
Think about what information you would like to be able to confirm or refute.
For instance, if you are inquiring about a shipment, confirm all instructions on the package and ensure you have followed them before contacting customer service.
Using a notepad is recommended, as it will help you jot down important details. Also, you can present the issue properly if you have it outlined in front of you during the call. Some of the necessary information to note down are:
Listen carefully to the agent's instructions and write down all the details and information given by the agent in your notepad. Furthermore, you should repeat instructions and agreements back to the agent to avoid miscommunication.
Throughout the conversation, be patient and calm. Remember that customer care agents did not directly cause these problems. They are only there to help and improve your customer experience. Customers should use nice words and phrases when conversing with an agent as a sign of mutual respect.
UPS customers should check the notes they have taken after the call. Mark out the agreed date for resolution. You could follow up the call with an email or letter to inform the agent if any information was not covered in your initial conversation. This will allow for additional action to be taken and will also help you avoid any repeat issues with your account.
UPS makes efforts to distance fraudulent activity from any of its services. There have been instances of fraud and scams connected to individuals who impersonate UPS employees or exploit customers' trust in the brand. Some criminals also search public posts for information on packages and steal them. Other criminals use the information to con customers.
Customers should always be cautious before providing any information or giving out personal details such as order address, credit card numbers, and tracking numbers in public posts or conversations with strangers.
There are specific common UPS customer service phone scams that can occur when customers receive unsolicited calls from persons who claim to work with the company.
You can use a reverse phone search to confirm the true identity of unknown callers. Suppose the address, name, and publicly available information you get from the search do not correspond with the caller's information. Terminate the call, block, and report the number to the Federal Trade Commission (FTC).
These fake emails are designed to defraud recipients. Generally, these emails tell the recipient that there is a problem with the shipping and ask them to click a link to resolve the issue.
These are phishing scams. The link typically takes the recipient to a website that asks for private details such as credit card numbers, social security numbers, account information, and passwords.
Once the con artists get this information, they may steal your identity and drain your bank accounts.
If you suspect that you are talking to a scammer, you should immediately end the call and reach out to the nearest law enforcement agency to report the matter. These scams are increasing by the day, and you need to be careful while purchasing anything online.
The following are signs of a UPS Email scam:
No, UPS does not offer a callback service. UPS agents usually take care of all customer queries through email and phone calls. However, customers may submit a follow-up request via email after receiving an initial response from UPS. This is mainly for customers who need a more detailed answer confirming information given by the agent.
In some cases, customers may find it necessary to contact UPS customer service for different reasons. These include: