How To Contact Walmart Customer Service

Walmart operates a chain of stores where you buy products at low prices, a comfort that appeals to customers who prefer in-person shopping to online platforms. Whether you visit Walmart online or at a retail outlet, you will need a fast resolution to issues that arise while shopping. 

Walmart customer service agents are available to help you resolve these complaints. There are several ways to contact them, but the method you choose must reflect the urgency of the problem. At the same time, you must take care not to fall victim to scammers looking to exploit your situation.

5 Ways To Contact Walmart Customer Service

There are five ways you can reach customer support at Walmart: by phone, via live chat, on Twitter, or by webform and customer support.. Each of these methods has its pros and cons, from response speed to ease of communication. Thus, your choice of reaching a human agent must be convenient for you and help resolve the issue at hand quickly. Walmart guarantees that customers will receive the same quality of support per the company's policy regardless of how a customer contacts support. Still, it is worth considering your options. 

#1. Get On The Phone With A Walmart Customer Support Agent

Walmart's toll-free customer service phone number is 1-800-925-6278. This general number is available at any time of the day and any day of the week. You can also use the Walmart store finder to get the support number of your local store and supercenter. 

Pros of calling Walmart Customer service:

• It is fast to reach a human agent
• Ease of two-way communication
• The agent can better understand how much resolving the issue means to you
• You don't necessarily need to make a direct demand if the resolution to your complaint is implied
• You can get referred to a supervisor if the agent cannot resolve your complaint
• You can schedule a callback

Cons of calling Walmart Customer service:

• You have to navigate a phone tree
• The wait time is long – up to an hour
• You spend the wait time listening to boring music and ads
• You risk getting a scam call if your complaint is already on a public platform

Getting on the phone with a Walmart customer service agent is a great way to resolve your issue quickly. It gets easier once you know how to navigate scripted responses. For this, you will need to extend the courtesy of human interactions with the agent and understand that the agent is not directly responsible for the issue.

#2. Start a Live Chat With An Agent

The Walmart live chat is arguably the fastest way to reach a Walmart customer service agent. It takes a few minutes to get a human agent after an efficient bot tries to help you resolve the issue. 

Pros of using Walmart live chat:

• Live chat is incredibly fast, with an average wait time of two (2) minutes
• It is more convenient, especially if you have phone call anxiety
• You can get real-time support, especially if you have an account-related issue
• Live chat allows you to multitask
• You can screenshot the conversation for future reference

Cons of using Walmart live chat:

• Grammar issues can make it challenging to communicate intended meaning via text
• You do not get to speak directly with a supervisor if the agent cannot resolve your issue
• Scripted responses are far more common than in phone calls
• You must make your request known directly and clearly after explaining the issue

Despite the efficiency of Walmart live support, it is somewhat tricky to get a hold of a human customer service agent because of the articles that attempt to answer your complaint first. You can bypass these articles by scrolling down on the Help page until you see "Didn't find what you were looking for?" When you click "Contact us" the chat box opens. Next comes the generic responses from the automated chat assistant. You may bypass this by typing your question directly instead of choosing an option from the generic questions. The bot will attempt to answer the question, but you will get the chance to contact a human agent if you need more help. 

#3. Contact Walmart Customer Support On Twitter

If you have a Twitter account, you can contact a Walmart customer service agent by sending a direct message (DM) to @walmarthelp.

Although calling Walmart is toll-free and a live chat is fast, there are circumstances where you need to contact Walmart on Twitter. For example, tweeting your complaint and tagging Walmart customer service is a quick way to get their attention.

Twitter is a lightning rod for consumer activism, and a bad tweet can escalate into a boycott – just ask Coca-Cola and Starbucks. Thus, brands are very conscious of their online reputation, and Walmart is not an exception. Walmart uses Twitter to manage disgruntled customers and drive favorable customer engagement. 

Pros of contacting Walmart Customer service on Twitter:

• Twitter is a great way to get Walmart's attention
• Walmart is motivated to help you
• You can keep screenshots of the conversation for future reference
• You can take more time to compose your complaint than in Live chat
• Unlike live support, there is no urgency to complete the chat as soon as possible

Cons of contacting Walmart Customer service on Twitter:

• The response time is slower than calling customer service
• The average wait time is 3 hours after automated response
• You do not get to speak directly with a supervisor if the agent cannot resolve your issue
• You also get scripted responses
• You must tell the agent what you need directly and clearly after explaining the issue
• You have to tweet your problem because Walmart inbox is not open
• Thus, this exposes you to fake customer support agents looking to scam customers

Walmart's official customer support account has a blue verified tick. A fake account will not have this mark. You must be wary of scammers who contact you claiming to be the employee assigned to resolve your complaint. A Walmart support agent will never contact you from a personal account. These are scammers looking to trick you into disclosing confidential information about your Walmart account, personal and financial information.

Although Walmart has Facebook and Instagram accounts, these accounts do not resolve customer complaints. So, beware of messages from scammers claiming to be Walmart employees. 

#4. Send an Email Using the Webform 

The Walmart customer service email is not readily available. Instead, the company provides a web form to submit your complaint. A customer service agent will be in touch once the company receives your complaint. Your name and daytime phone number are the only information the webform requires. Contacting Walmart customer service by email allows you to take time to compose your message. However, there is a word limit and the average response time is about five hours.

#5. Writing Your Complaint to Walmart Customer Support

As you may have noticed, the major problem with text communication is conciseness and clarity. So, you want to get right to the complaint in as few words as possible. 

Compose your message in a device text editor, i.e., outside the field provided on the web form. A basic rule of thumb is to compose your message in three sections or paragraphs. The first paragraph should introduce you and mention the problem. The second section should discuss the problem, its background, and your efforts to resolve the issue. You may use bullet points here. In the third section, you should tell the agent on the other end exactly what you want. As much as possible, keep each paragraph to three-five sentences. Pay attention to your punctuation and style – you want to make a good impression.

Does Walmart Customer Service Call Customers?

Yes, you can request and schedule a callback from Walmart. However, you must note the scheduled date and approximate time on your calendar. If a person contacts you randomly, claiming to be a Walmart customer service agent, it is most likely a scam. You can easily refer to your calendar or look up the caller with a reverse phone search if you suspect a scam call.

Walmart Phishing Scams

Here, you get an unsolicited email that appears to be from Walmart asking you to track your order or provide additional information to complete your Walmart order. These scam emails often claim your Walmart account may have been compromised. 

These are phishing emails. Walmart will NEVER ask you to share personal information like your account password or financial details via email. If you suspect that you received a phishing email:  

• Do not click any links in the email.
• Check your card statements for any unauthorized charges
• Delete your saved payment methodsReset your password
• Reset your password for other services if you use the same password or username for email, banking, or social media
• Use a different and unique password for your online and mobile services
• Contact your financial institution immediately if you see suspicious charges on your card
• Report the scam to the Federal Trade Commission

Walmart phone scams

Beware of fraudsters who use phone scams to claim to be federal agents or represent a law enforcement agency. A real officer will not ask you to buy Walmart gift cards and read out the numbers to them. One North Carolina man lost $7,000 to such a gift card scam.

If you get a call from an agent threatening you with an investigation or tax audit unless you send some money, hang up immediately and report the scam to the Federal Trade Commission. Walmart has fraud prevention tips for customers. You can also call the Walmart Fraud prevention hotline on (855) 355-2145 or send an email to fraudprevention@riafinancial.com.

Four Tips For Calling Walmart Customer Service

As you may have noticed, calling Walmart customer service is arguably the best way to get your issue resolved, despite the wait time. The agent you call will follow the company's policy regarding the issue. Most times, this means you don't get precisely what you want, but you can reach a compromise. Here are some tips to follow when calling Walmart Customer Service:

Prepare for the call 

Before you call Walmart customer service, you should have a plan. You stand a better chance of communicating well with the agent and getting what you want if you have prepared/rehearsed your complaint. Of course, the long waiting period makes it easy to forget what you have rehearsed. Not so fast. Grab a notepad and highlight your points. You can always refer to your notepad at any point during the conversation. Also, you can note instructions from the customer agent during your discussion.

Be courteous to stand out

Great, you have finally reached a customer representative who will help resolve your complaint. Now, you want to stand out from the hundreds of customers that have contacted the agent all day. Remember your notepad? Write down the agent's name if you think you will forget later in the conversation. Use their name often during the conversation to make the interaction personal. 

Remember that these agents are customers too outside their professional life. So, they can relate to your experience even though they can only resolve your complaint per the company's policy. Suffice to say that you are more likely to get better service when you say thank you and please. Don't issue orders.

Stay calm through the scripted responses

Walmart agents have scripted responses for common scenarios. Why would they offer you a gift card when you asked for a full refund? It is a scripted response. Keep calm and request that the agent transfer you to their supervisor. Generally, supervisors have more decision-making power than first-tiered agents.  If the agent or supervisor cannot help you, call back in a couple of hours. You may get a different agent and a supervisor who understands the situation better and is more receptive to your request. 

Note the resolution and the expected time of resolution

Scribble the response the agent gave on your notepad and circle the agreed solution to your complaint and how soon you will get it. You can always call back if it is taking longer than agreed. If you recorded the phone conversation, great. If you did not, take a snapshot of your notes and save them on iCloud for future reference.