Uber is the service you call when you need to make a short trip around town and have stuff delivered. In short, the company makes mobility very convenient. Uber’s 101 million monthly users can contact the company in several ways when they need help resolving an issue, from human customer service agents to quick-fix articles. Each means has its pros and cons, but the most concerning are the scams that happen when someone impersonates Uber's customer service agents.
The best and easiest way to get a hold of someone at Uber is to call the customer service line at (800) 353-8237. This line is always open, but you can only reach a human agent during the company’s working hours between 9 am and 9 pm, New York time. Outside these hours, your inquiries go to an automated system.
Most Uber customers use the Uber app, another effective way to contact and chat with customer support. To do this, navigate to the chat feature viz MENU> SETTINGS>CONTACT US.
Email is another excellent way to reach Uber customer support. There isn’t a specific email address, but there is a way around it. Go to the Help section of the app and select the ride that had the issue. Follow the prompts and select “I have a different issue.” Doing this brings up a form where you can describe the issue. Then, you can submit the complaint and expect a response in your email within two business days.
Twitter is perhaps the best place to get Uber’s attention when you need help. The official Uber Twitter account is @Uber_Support. You can contact customer support by sending a direct message.
Concerned customers must watch out for fake Uber support accounts that defraud unsuspecting customers. Do not divulge any private information such as bank account numbers, SSN, and account details to any person on social media. Uber customer service agents do not need any of these to resolve your complaint.
Customer care agents do their utmost best to help customers resolve a problem. However, how the concerned person presents the issue goes a long way to ensure a seamless resolution. The following are three tips that can help you get the best out of an Uber support agent:
Because of the time it takes to get a human Uber customer care agent, you can organize your train of thought. Your presentation of the issue will help the support agent understand your issue better.
Also, make sure you have a solid internet connection; otherwise, this may unnecessarily delay getting assistance. You can check to make sure that little things such as phone volume or headset volume are well adjusted. Remember that notepad you used to organize your thoughts? It’ll come in handy for jotting down information such as the agent's name and the resolution they offered you
Regardless of the issue, keep in mind that the person on the other end did not directly cause the problem. They only work for the company and are there to assist you. So be courteous. Double-check that the agent got your details to avoid being misquoted. Repeat the agent's instructions after they say it.
Once you end the call, it is best to check the notes you took during the call. Note down the agreed date for resolution and any other essential information. Doing this will aid you in a follow-up call should the issue remain unresolved.
Individuals impersonating Uber customer service agents use various social engineering methods to trick Uber users and drivers with the intent of stealing their personal information, account login details, credit card numbers, bank account details, and other sensitive information.
The most common Uber customer service scam are phone scams where the imposter informs a customer of ride cancellation and informs them that they are eligible to receive some fictitious refund or compensation. Then, the scammer requests that they provide their account information and banking details to receive this money. Drivers are especially the targets of these schemes because driver information is accessible to customers.
One way to identify phone scammers is with a phone number search to confirm the caller’s information. Armed with this information, you may then block the caller from contacting you again and report that number to the Federal Trade Commission (FTC).
A common Uber account scam is where a stranger impersonates an Uber employee and informs a driver of a fictitious issue with their Uber account. They then request that the driver cancel all trips and disclose their account login details to resolve the issue. Other times, the scammer sends a scam link via email ot text. The link web address is a phony page where visitors are prompted to enter their login details. Once an unsuspecting user provides this information, the scammer can take control of that account.
No. Uber customer service agents do not call customers. Thus, if you get a strange text or call from an unknown person impersonating an Uber agent, end the call immediately. If in doubt, use a phone number search to confirm the caller's identity.