How To Contact UPS Customer Service

Founded in 1907, United Parcel Service (UPS) is a multinational logistics company. UPS is the biggest courier company worldwide, with annual revenue of about $85 Billion. It receives, ships, and does supply chain management for interested persons and businesses. UPS is, however, better known for delivering packages, freight, and mail within the United States and overseas.

The nature of the logistics business and the intricacies of handling packages crossborder means customers often experience troubles. UPS offers a support system to help remedy problems that threaten customers' experience as quickly as possible. A 2019 report from the American Customer Satisfaction Index (ACSI) ranks UPS second among its peers in customer satisfaction. 

There are several methods available to customers to reach a UPS customer service agent for assistance. Each of these methods has its speed and ease of communication which amounts to the pros and cons. It is also pertinent that customers be aware of the risks of falling for scammers who impersonate UPS and its employees.

How Do I Contact UPS Customer Service Via Phone

The UPS customer service phone number for customers resident in the U.S is (888) 742-5877. International clients can call (888) 782-7892. These phone lines are available 24 hours a day all year round. 

A phone call is the most direct way for customers to contact UPS customer service. If you need quick solutions to urgent problems, this is the best way to find a quick resolution. 

Pros of contacting UPS customer service via phone

• Waiting time is between 1-5 minutes.
• To get a direct connection to a human agent, press 0 or say AGENT; afterward, say SHIPPING INFORMATION.
• You can book for the next day.

Cons of contacting UPS customer service via phone

• This phone line is often busy, so you have to wait.

How Do I Contact UPS Customer Service Via Live Chat

The UPS live chat support is available 24 hours a day. Note that you will have to log in to your UPS account and use live chat. When you log in, find the chat icon located at the right upper end of the website.

Pros of using UPS live chat

• The customer service agent can easily access your shipping details and resolve your problem.
• Customers can multitask
• Preferable if you have phone call anxiety
• There is no pressure to conclude the conversation as soon as possible

Cons of using UPS live chat

• Harder for non-native English speakers. 
• A text may not convey the urgency of the problem the way you want it. 
• The wait time depends on the number of users who need help.  
• Chat slows down during traffic periods like Christmas.

Note that scammers can design websites that look like the official UPS website and integrate live chat functionality. Ensure that your chat is secure and never give a stranger your account password or credit card information for any reason. 

How Do I Contact UPS Customer Service Via Email/Webform

Emailing UPS is another way to get help. However, you should save this for last if contacting customer service by phone, live chat, or Twitter does not work. Customers who wish to send an email to UPS customer service must log in to their UPS account. There, they can send an email on any of these topics:

• A change in or cancellation of a shipment
• An unauthorized charge on your account
• An incorrect address for a package delivery
• Damaged contents of a package you have received
• Shipped goods sent to the wrong address. 

You will be required to include as much information as possible, like invoice number and tracking number, for better resolution.

Pros of sending an email to UPS customer service

• An equally effective way to contact support, especially for complex issues
• Customers can archive email correspondence for future reference

Cons of sending an email to UPS customer service

• It takes up to 48 hours to receive a response
• You will need to check your email every day
• Prolonged response time during heavy traffic seasons, like Christmas.

How Do I Contact UPS Customer Service Via Twitter

The UPS customer support Twitter account is @UPSHelp. While the account is unverified, you will notice the verified UPS account directs customers to the customer service account. So, you can rest assured that the account is legit. 

Pros of contacting USP support via Twitter

• Customers can easily search for tweets on their own. 
• Prompt replies to customer concerns are guaranteed
• The wait time for responses is less than a day. 
• It is easy to get in touch with specific departments using this method.

Cons of contacting USP support via Twitter

• Twitter is not a direct line to customer service. 
• The response time is slow, especially during heavy traffic seasons.

Three Tips For Contacting UPS Customer Service

To make sure that communicating with a UPS customer care agent runs smoothly and effectively, use these tips:

Preparing to Call

Make a list of issues that you would like to discuss in the conversation with the agent. You should gather all details/documents that are needed for the resolution of your issue.

Think about what information you would like to be able to confirm or refute. 

For instance, if you are inquiring about a shipment, confirm all instructions on the package and ensure you have followed them before contacting customer service. 

Using a notepad is recommended, as it will help you jot down important details. Also, you can present the issue properly if you have it outlined in front of you during the call. Some of the necessary information to note down are: 

• Order number 
• Tracking number 
• Date and time of the call 
• Status/action you want to be done

During the call 

Listen carefully to the agent's instructions and write down all the details and information given by the agent in your notepad. Furthermore, you should repeat instructions and agreements back to the agent to avoid miscommunication. 

Throughout the conversation, be patient and calm. Remember that customer care agents did not directly cause these problems. They are only there to help and improve your customer experience. Customers should use nice words and phrases when conversing with an agent as a sign of mutual respect.

After the call

UPS customers should check the notes they have taken after the call. Mark out the agreed date for resolution. You could follow up the call with an email or letter to inform the agent if any information was not covered in your initial conversation. This will allow for additional action to be taken and will also help you avoid any repeat issues with your account.

UPS Customer Service Scams

UPS makes efforts to distance fraudulent activity from any of its services. There have been instances of fraud and scams connected to individuals who impersonate UPS employees or exploit customers' trust in the brand. Some criminals also search public posts for information on packages and steal them. Other criminals use the information to con customers.

Customers should always be cautious before providing any information or giving out personal details such as order address, credit card numbers, and tracking numbers in public posts or conversations with strangers.

There are specific common UPS customer service phone scams that can occur when customers receive unsolicited calls from persons who claim to work with the company. 

You can use a reverse phone search to confirm the true identity of unknown callers. Suppose the address, name, and publicly available information you get from the search do not correspond with the caller's information. Terminate the call, block, and report the number to the Federal Trade Commission (FTC). 

UPS Email Scams

These fake emails are designed to defraud recipients. Generally, these emails tell the recipient that there is a problem with the shipping and ask them to click a link to resolve the issue. 

These are phishing scams. The link typically takes the recipient to a website that asks for private details such as credit card numbers, social security numbers, account information, and passwords. 

Once the con artists get this information, they may steal your identity and drain your bank accounts.

If you suspect that you are talking to a scammer, you should immediately end the call and reach out to the nearest law enforcement agency to report the matter. These scams are increasing by the day, and you need to be careful while purchasing anything online.

The following are signs of a UPS Email scam:

• The sender's address is different: A sender with an uncommon email address is a clear sign of a scam. The email address may not be valid. In most cases, the sender's name will not match the one on the website or official documents posted by UPS. It is important to note that the company does not offer any discounts via this means of contact.
• Generic greetings: If you receive an email from UPS and the greeting is Dear Valued Customer, it is most likely a scam. Most times, official communications from UPS are directed to customers by their first and last names.
• The text of the email is poorly constructed: If the email message does not make sense, this is another sign that it could be a scam.
• They seek to continue the conversation elsewhere: If the email from UPS demands that you respond to them from another social media tool such as MESSENGER or HANGOUT, it is a scam. 
• The sender wants targets to respond to the message directly: This is a sign of a UPS scam. UPS will never send out emails like this as they would rather speak over the phone or in person. This is a big red flag. 

Does UPS Customer Service Do Callbacks

No, UPS does not offer a callback service. UPS agents usually take care of all customer queries through email and phone calls. However, customers may submit a follow-up request via email after receiving an initial response from UPS. This is mainly for customers who need a more detailed answer confirming information given by the agent.

3 Reasons To Contact UPS Customer Service

In some cases, customers may find it necessary to contact UPS customer service for different reasons. These include:

• Finding a missing package: Most times, people call to inquire about a missing package or an undelivered item. This is best tackled via a live chat or a phone call to an agent. 
• Upgrading services for the delivery of a package: This helps to quicken and secure the delivery of an intending package. Customers should call in to upgrade their package services.
• Damaged package: At times, a package may be damaged. This is best handled via a UPS customer service phone call or email.