FedEx Corporation, formerly Federal Express Corporation and subsequently FDX Corporation, is a Memphis, Tennessee-based international delivery services company. "FedEx" is a trademark of the United States Postal Service and an abbreviation of Federal Express. Federal Express was one of the first significant shipping firms to provide overnight delivery as a trademark service.
Today, FedEx is a giant in the courier business, handling just about every major package moving job, and has an extensive delivery network across the globe. FedEx's prices are somewhat higher than competitors’. Still, they offer a wide range of shipping options that include everything from standard ground or air freight to same-day and overnight delivery services. FedEx has about a fleet of 670 planes. Its service centers are found in more than 200 countries and territories. FedEx is the largest express delivery company in the world. It is also one of the most popular shipping services.
FedEx provides excellent customer service that has been in operation and assisting customers since 1973. FedEx customer service is the department of FedEx Corporation that has all the necessary information regarding the customers' complaints, queries, and concerns regarding FedEx policies and services. The problems reported to this department can include claims of damaged, lost, or delayed shipments and inquiries regarding package tracking details. The FedEx customer service telephone number provides you with instant help when you need it most and offers real-time updates about your packages.
Apart from phone calls and traditional emails or mail, customers can lay their complaints online at the customer service website. It is also possible to contact FedEx customer service via the following methods: Google Me, Facebook, Twitter, or Instagram.
The common way to contact FedEx customer service is by phone. For anyone with questions about packages delivered by FedEx that are already at their destination, you can call the customer service call center toll-free at 1-800-GoFedExFree (1-800) 463-3339. Calling this number will get you access to a live agent, but you will still pay for the call.
FedEx has different customer service representatives to answer your questions about your package; FedEx Shipping, FedEx Ground, FedEx Home Delivery, FedEx Freight, FedEx express, etc.
When you call the toll-free number, you will get an automated reply. Therefore, to speak with an agent, you have to respond to the automated responder by saying, "give me a number of options." After this, select option 1 to speak with a human agent.
Some of the advantages of contacting FedEx customer service for assistance are:
Unfortunately, calling the customer service line also come with the following disadvantages:
It would be best if you watched out for the activities of scammers who might want to disguise themselves as the Customer Care Representative of FedEx. Better Business Bureau had warned people of the delivery break-in scam, which is very common with logistics and delivery companies. A scammer disguised as a service assistant calls to find out when residents will be around to receive their parcels. The motive behind this call is to confirm when the residents will be away, so scammers can break in when no one is home. Therefore when you get a call from FedEx, hang up and call FedEx yourself. However, FedEx will generally leave a note on your door.
A live chat with FedEx aids a good customer experience as it brings an interface between the customer and the agent. FedEx makes service delivery relatively easy and seamless. Their mobile capabilities can support customers from any part of the world and at any time of the day. To contact FedEx through live chat, you will need to sign in with your email address and 4-digit code to get to the chat room. The average waiting time to chat with a representative is about three minutes, especially during the day. It is possible to be connected immediately if your query or message is seen early enough.
To reach a customer service representative via live chat, follow these easy steps:
Alternatively, you can text '29372' to have a live mail agent pop up. It only works for international customers, though. However, this comes in handy when you are out of the country and need help concerning FedEx services.
The advantages of Contacting a FedEx customer representative via live chat are;
However, contacting FedEx through live chats also comes with its difficulties. Below are some of the challenges associated with live chats.
FedEx (@FedEx) is the official Twitter account of FedEx. This account sends all "official" tweets from the company. If you need customer service assistance, contacting FedEx via Twitter is one fast and efficient way of solving your issues.
Pros of contacting FedEx customer service via Twitter:
Cons of contacting FedEx customer service via Twitter:
FedEx has set up a web form for submitting complaints. The customer can fill out the form and submit it. The email is a better way of sending feedback on the services that FedEx provides. Customer services can respond within six hours.
Another way of reaching FedEx customer service via a web form is by contacting the Virtual Assistant who responds to your queries within hours, or sometimes immediately.
Some of the benefits of contacting FedEx customer service via web form are:
Unfortunately, this form of contacting FedEx customer service comes with its cons, some of which are:
Customers make several complaints regarding the inefficiencies of this method of communicating with the customer representatives. There are those with issues about how their packages were handled. When these issues were raised with the virtual assistant online or the webform, the complainer often gets no response after sending that email. The only thing the sender receives most of the time is an email saying no one is available to help, and they will get back in 24 hours. That's it. No one ever got back, and no one acted on the issue, which leaves most of their customers helplessly forced to turn to the social media platform to relay their issues.
Nonetheless, you need to know that FedEx does not send unsolicited emails. Never provide personal information or click on any links or attachments if you get an email pretending to be from FedEx. If you suspect you've received a phishing email from FedEx, please forward it to firstname.lastname@example.org and delete it immediately.
Connect is the FedEx community forum. It is a very active forum that provides excellent customer service, and it has helped many customers. (901) 205-2640 is FedEx Forum's best toll-free number, and it is also the only way to get in touch with them.
Customers can find solutions in the posts people have made about FedEx issues and also their solutions. They can use the search to check related problems before they can start a new discussion.
The benefits of using the community forum are:
However efficient, the community forum comes with some disadvantages, which are:
Scammers have tried all kinds of methods in the past to extort money from innocent customers. They can go as far as spoofing the actual FedEx website to make you think you are on the real site. The fake website tricks you into thinking you are buying a package and confirms your order. When you receive an email confirmation, it is actually from the scammers. They then charge your credit card - but it looks like it was an actual charge from FedEx.
However, some giveaways show they are not genuine:
Scammers have been able to extort funds from innocent people using the following medium:
Email scammers come in different formats: some want to steal your personal information, and these scammers have created a fake email address that looks like FedEx customer service. They send emails with an attachment or link to what appears to be a company-related download. When the customer clicks on it, it infects their computer with malware that can steal account passwords and personal information.
Some do email phishing; some scammers send emails supposedly looking for people to work for them as independent contractors. Others try to make a person pay for an unsolicited good
Most importantly, Recognizing unwanted emails is crucial to avoiding identity theft and other crimes. The following are signs that an email may be fraudulent:
FedEx text scams are similar to email scams, and they can be unwelcome privacy intrusions.
Examples of text scams are;
Always delete messages that appear to be sent by FedEx immediately. If you are not expecting any packages, you need to look out for what is not yours. And if you have reasons to be concerned, you should contact FedEx on their various platforms.
FedEx phone scams occur with different patterns;
Better Business Bureau advises to watch out for anyone asking what the best day to deliver a package would be. Generally, FedEx would leave a note on your door. If you get such calls, hang up and call back the legitimate delivery company.
Scammers are known to use this number: 201-413-1324. This appears to be a genuine number. But somehow either, they can fake their ID to a FedEx number, or a few FedEx associates might be misusing it. They ask for card details, landline, and address. But they will never tell you their tracking number.
They could claim to be from a country other than the US. Hence they will not have a firm grasp of the English language and may misuse words or confuse other words for similar ones. It is also relatively easy to spoof caller IDs, making it challenging to know the caller's location.
If anyone pretends to be from FedEx trying to drop a package, ask for the person's name and the package tracking number. This is because:
Scammers can hide behind fake social media profiles. To urge you to believe them, they can take over an account or join a virtual community you trust. You can make it difficult for scammers to target you when you:
No, they do not call back a customer. Anytime you receive a callback from FedEx, do not pick it up; it is most probably a scam. Hang up immediately, and then call FedEx or report the call to abuse@fedex..com.
Some customers have specific concerns with their shipment or want to know the status of a delivery. Others are having problems accessing their account. Yet others are trying to confirm the address for delivery because they got new information before their scheduled drop-off date.
Other reasons for contacting FedEx customer service are:
There are many other reasons why people contact FedEx customer service. So it is important that whenever you do, you should be prepared for what may happen.
The best time to call FedEx is when you need to. If your package arrived late and is now lost in transit, it is probably too late to call, but if your package was held up because of weather or staffing issues, it is much more likely that someone will be able to help you then. If you want your problems to be resolved as quickly as possible;