Xfinity is an America-based company that provides cable television, internet, and home telephone service. The company offers its customers various services such as cable TV packages, Xfinity TV online apps and access to movies and television shows, internet speed up to 505 Mbps, home phone service with unlimited local calling.
The company provides its service in 40 states across the USA. It has a large customer base that consists of both residential customers and small businesses. Introduced by Comcast in 2010, Xfinity now has over 50 million subscribers while providing support to more than 30 million other customers.
Xfinity customer service provides answers to billing questions, as well as product information and installation support. It also offers live chat hours where service providers are available 24/7 to assist customers with any questions or concerns about their cable TV, Internet, and phone services.
Xfinity received an above-average rating in all of the ACSI (American Customer Satisfaction Index) categories. Xfinity ACSI score went up from 59 in 2016 to 67 in 2021. Now that Xfinity customer service keeps improving, customers can contact them via phone numbers, social media handles, email, live chat, or forums.
Talking to robots when you need help can be a drag. Luckily, there are ways to use the Xfinity customer service phone number to get a human. Xfinity subscribers who face a difficult situation often prefer voice chat to any other kind of interaction. This is because expressing one's needs over the phone is sometimes better than writing about the problem. Xfinity's customer support lines are :
Xfinity customer service hours over the phone are Monday to Friday between 8 AM and 10 PM EST. If you want to speak with a representative on Saturdays and Sundays, phone lines are open from 8 AM to 6 PM.
There are many benefits to speaking to an Xfinity customer service representative by phone. The most obvious, of course, is that you can get your answer immediately. A phone call is also better for people uncomfortable with other forms of technology, such as chat or email. Using chats, emails, or forums requires making your complaints known through typing; some customers may not be comfortable with this.
The only potential downside to using the telephone is that it can be hard to judge tone and body language when talking on the phone. Contacting Xfinity customer care via telephone lines may not allow you to multitask. As such, calling AT&T customer service is only suitable when you are less busy. Also, some Xfinity customer service numbers may direct you to an automated attendant. This may not help you resolve issues faster.
Xfinity's live chat platform is Xfinity Assistant, available 24/7 for new and old customers. Xfinity Assistant can help users resolve billing issues, get repair solutions, or obtain account information. As a former user, the live chat system uses your account details to provide relevant information needed. If your problem is yet to be addressed, Xfinity Assistant will redirect to a live representative skilled in helping you.
You can find the live chat option on the Contact Us page by clicking on 'Ask Infinity.' This will reveal a pop-up screen where you can start chatting with Xfinity Assistant. Alternatively, you can open the Support page and click on 'Chat with Xfinity Assistant.' The Xfinity xFi app also allows you to access the live chat option. Once you log in to the app on your mobile device, navigate to the top right corner to find the live chat bubble. You will equally find the live chat if you are using the Xfinity Home app. Open the 'More' options on the Home app and click on 'Chat with an Agent.'
Users of Xfinity feel more comfortable when using online live chat than email and telephone because people around the world are now used to online discussions. On the other hand, live chatting assists Xfinity's management staff in gathering data on its customers quickly. Therefore, the company will be able to provide better assistance to its consumers.
Some advantages of using live chat to speak to Xfinity customer service are:
The official customer support handle on Twitter is @XfinitySupport. This handle allows you to communicate with Xfinity's customer service representatives on Twitter. Write your message, and get a response as soon as possible. Keep in mind that you need to install the Twitter app and create an account to contact the @XfinitySupport team.
Also, note that @XfinitySupport will not see your tweets if your account Protect my Tweets privacy feature is switched on. You can locate this feature in your Twitter Settings to double-check or alter it. If you are not interested in changing this setting, you may contact Xfinity customer support via other social media channels. For instance, the Xfinity Facebook page provides support to customers who have a Facebook account.
Xfinity does not have an official email for users who may prefer to contact customer support via email. As such, customers should not respond to any email supposedly from Xfinity customer agents. Other ways of reaching customer service include scheduling an appointment or visiting an Xfinity local store.
People can use the Xfinity forums to find information and discuss their service experiences. Generally, forums allow different individuals with diverse knowledge to share information without fear of getting banned or blocked like social media. The official Xfinity community is also available for Reddit users to get the latest news on new products.
Advantages of using these forums include:
The disadvantage of contacting Xfinity customer service via the forum is that using forums may not be as fast and direct as phone calls. Sometimes, it may take hours or even days to get a response to immediate issues. Also, other customers using these forums may proffer varying solutions. This can be not very clear, especially when a verified representative is not available to answer your questions at the moment.
There are several steps that people should take before contacting Xfinity customer service that will help them with the process:
Xfinity customer service scams refer to fraudulent actions committed by dubious individuals. Fraudsters involved in these scams claim to be Xfinity employees. They sometimes sound genuine and offer technical support for free. Scammers may also outsource their work using a virtual assistant. This is often carried out via the internet or other phone calls when you're suspicious of it being automated, which can increase your chances of being scammed. Most of these scams are carried out over the phone or through fake business emails. Some scammers also use faux social media handles to defraud unsuspecting Xfinity customers.
Claims made by fraudsters over the phone may sound true, but the reverse is always the case. You can prevent being a victim of these scams by:
If you have been scammed and your money has been stolen, file a police report immediately. Alternatively, report the incident to the Federal Trade Commission (FTC). This is a hotline that can solve various problems like identity theft, scams, and telemarketing fraud. Scammers can use the information you provide in complaints, investigations, and court actions.
Remember that Xfinity customer support will not contact you via email. If this happens, it is most likely from a scammer. It is best to refrain from replying to these emails. Rather than follow any email instructions, call Xfinity customer support or contact them via social media/forums. Most emails from scammers do not have the official genuine sender address. Others often contain cheap grammatical blunders which reveal that the sender is unprofessional and most probable a fraudster. Another red flag of fraudulent emails is when the sender asks for personal or financial details. Report these emails to the FTC by calling 1-877-FTC-HELP.
Xfinity's official customer support is only available on two social media platforms: Facebook and Twitter. You can identify both officials' handles with the blue mark. Therefore, ignore any other messages from other social media platforms claiming to be from Xfinity. You can also avoid social media scams by ignoring Twitter or Facebook handles without verification marks.
Yes, Xfinity customers can schedule callbacks, but they must access their accounts via Xfinity IDs or phone numbers. This means that if you cannot reach Xfinity customer support via a phone call at the moment, you can request an agent callback at a convenient time. A callback is essential to customers who do not want to wait for an extended period before speaking to a real Xfinity customer service agent. Service callbacks can be in the form of a phone call back or instant chat.
Subscribers to Xfinity frequently have a variety of difficulties that cause them to call customer care. Understandably, these difficulties might be burdensome for both users and the firm, given the enormous number of members. Fortunately, the firm offers a knowledgeable customer service team to address serious difficulties such as internet disruptions, cable damage, billing concerns, and other challenges.
Residents using Xfinity cable sometimes experience damaged, downed, or cut cords. This can disrupt internet service and other Xfinity services provided to them. Sometimes the cable wire may be hanging too low, posing significant concerns for homeowners. Cable damages often arise due to weather changes or human activities. You can resolve cable problems by calling the customer service team. AT&T will send a technician to replace or install the cable lines.
It's a problem with Comcast's service where the TV customer is unable to find specific channels. The pain usually occurs when the customer is in the middle of watching TV and suddenly the channels they were watching are gone. It may be possible to restore these channels by turning them off and then back on TV, but there may be no fix at all for this issue. This often happens during a connection error. You can find answers to these issues on the Xfinity TV forum. However, when the glitch persists for long, it may require the help of a technician. In such instances, it is best to contact customer service via call or social media.
Xfinity billing issues are when customers have delayed paying for the services because they didn't receive an invoice or the invoice was inaccurate. These problems have mainly occurred in the summer when people take their kids out of school and turn off cable or internet service. Customers must be aware of these billing issues before they cause irreversible damage. If a customer has questions about their bill, it would be best to contact an Xfinity representative sooner than later before more significant damages are caused.
Xfinity internet outages are a problem at home, at work, and even in school. It's happened to many individuals at one point or another. It can be frustrating and embarrassing to have a bad connection when getting work done on your computer. An excellent way to avoid or minimize the impact of an outage is by investing in a backup modem. Conversely, you may contact customer service for help.
As an Xfinity customer, you should not hesitate to contact the customer support team when necessary. The team is created to provide solutions regardless of how small they might be. Interestingly, you can choose any of the different methods for contacting Xfinity customer service. Most of these methods are available on the Xfinity homepage. Or, you may go ahead to call 1-800-XFINITY to submit your complaints.