How to Contact Wells Fargo Customer Service
Wells Fargo was established in 1852 and is one of the largest banks in the United States. It offers banking, investment, and mortgage products and services and consumer and commercial finance in more than 7,200 locations in 31 countries.
The American Customer Satisfaction Index rates Wells Fargo less than satisfactory. In 2015, the company's ranking even dropped below the industry standard. Customers have rated the company particularly poorly in its efforts to resolve problems by phone. Wells Fargo's customer service ranked at or near the bottom of several other surveys as well, including those performed by Forbes and Consumer Reports. In 2020, it paid $3billion to settle a criminal and civil dispute due to its ill-treatment of customers over 14 years.
However bad the reputation is, the financial institution has been innovating to rebrand its customer service unit. Right now, there are several ways of resolving customers' complaints without requiring them to go to the bank. You do not need to go to the bank; most inquiries can be handled by phone, online chat, or via any of their social media handles. However, while you are at it, you want to look out for phone call scams by individuals who impersonate Wells Fargo’s employees.
How Do I Contact Wells Fargo Customer Service Via Phone
If you have an issue with Wells Fargo’s services, you can reach them at 1-800-TO-WellsFargo or (800) 934-3557.
As a customer who needs help or clarification regarding their business transaction with Wells Fargo, you can call a representative of the company. This will be answered by any customer support representatives available 24 hours every day, seven days a week.
Pros
- The hassle of filling out forms online can be avoided.
- You are better off calling if you need an urgent solution to your issue.
- Calling Wells Fargo provides a timely solution to your queries
- Since you initiated the call, you can avoid scam calls by persons who impersonate Wells Fargo customer service.
Cons
- The agents are not available a lot of time to pick up the call.
- Sometimes, the representative you speak with does not have answers to your questions. Instead, they may offer you the chance to speak with someone else, and you might have to wait a while again.
- There is a known problem of representatives trying to sell you something while solving their problem, which can be frustrating. Before calling the customer service of Wells Fargo, please make sure that this is your last alternative for getting help.
How Do I Contact Wells Fargo Customer Service Via Facebook
An interested person can chat with Wells Fargo customer service on Facebook. Wells Fargo has gotten a lot of recognition for being the first bank in the United States to test an artificial intelligence chatbot on Facebook Messenger. They have a reputation for being the most helpful banking assistant on the social media platform in 2017.
Even though you will not be not chatting with an actual human, the bot for Messenger created by the company is an effort to curb customer service inefficiencies and then engage customers on social media.
Pros
- Access to your accounts or credit cards
- Ability to chat and get an immediate response instead of waiting on hold.
- Efficiency in terms of time spent on phone calls and in line at banks.
- Quick assistance if needed.
- Ability to make payments easily and quickly.
Cons
- The Facebook bot messenger cannot do anything for you in a time-sensitive situation, such as when a payment is due and won't be processed if you don't speak to someone.
- You cannot hold Wells Fargo responsible for problems that arise from using the chatbot. No one wants to use a service that is not legally liable if something goes wrong with the solution it gave.
- Laying your complaint on Facebook may expose you and make you vulnerable to scammers.
How Do I Contact Wells Fargo Customer Service Via Twitter
@Ask_WellsFargo is the official Twitter handle for Wells Fargo customer service. Concerned clients have access to help from 8 am to 10 pm EST every day. Contacting customer service via Twitter comes with some benefits and also some cons.
Pros
- It allows you to get help from the experts without having to wait in line, or talk on the phone, or walk into your bank branch. If you have a problem with your bank, the last thing you want to do is wait to talk to someone or walk to the bank.
- You get direct communication with the customer service team.
Cons
- Typically, tweets are limited to 140 characters and do not offer the ability to issue lengthy or detailed questions. This can prove frustrating if you require a detailed or complicated question answered.
- Wells Fargo's Twitter account is not always handled by customer services staff. The team of staff working on the Twitter account is varied, and in many cases, they are unrelated and unlinked to the customer service department. This means that even if you tweet directly to customer services, you may not receive an answer immediately and instead be directed to contact another department of Wells Fargo's Customer Services team. That can be not reassuring.
- Sometimes, the tweets are not accurate, annoying customers who do not wish to be kept in the dark. There have been many Twitter users tweeting incorrect information regarding account closures, fees, and promotions.
- Wells Fargo Twitter account has now begun using twitter's proprietary retweeting (R.T.) service (without permission). This means that complaints made by a consumer are instantly retweeted to the Wells Fargo Twitter followers and can be seen by EVERYONE, not just the Wells Fargo account. This hasn't proven very comfortable for several customers.
- Customers usually find that the Twitter account does not reply to customer service issues (such as why a cash withdrawal is being delayed).
- Being conscious that Twitter is a social media platform may restrict you from sharing essential concerns. If you do, it makes you vulnerable, and if you don't, it makes the issue unresolved. Eventually, you are left with no option but to visit the bank and queue endlessly.
How Do I Contact Wells Fargo Customer Service Via Email/Webform
You can contact the customer service via web form. All you have to do is fill in the form with your name, phone number, and email address. After that, click "Chat" at the bottom right-hand corner of the window. The email option is available 24 hours a day and seven days per week.
You can also send an email to Wells Fargo customer_service@wf.com to lay your complaints.
Pros
- It is often faster to communicate with a customer service agent through websites than in person.
- It can also be less costly in terms of time and resources, making it a more viable option for low-income families who may only have limited internet access.
- You may be able to retain complete control of their personal information if you choose to do so without having that information transferred or sent across borders.
Cons
- You will not be able to talk to a human being quickly if you have a complicated issue.
- You may need help understanding any jargon that was sent as a response to your complaint.
- If you are trying to make an online payment for an outstanding balance on your account, it will most likely not go through immediately.
- It could take anywhere from a few hours up to two days after initiating the payment before your balance would be zeroed out.
How Do I Contact Wells Fargo Customer Service Via Mail
Customers can contact Wells Fargo customer service to make inquiries, correct an error or resolve an issue by sending emails, especially when you want to protect the privacy of that information. The below is the list of addresses that you can either visit or send mails:
Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104
Auto Loans
Wells Fargo Auto
P.O. Box 168048
Irving, TX 75016-8048
Checking and Savings Accounts
Wells Fargo Bank
P. O. Box 6995
Portland, OR 97228-6995
Credit Card
Wells Fargo Card Services
P.O. Box 51193
Los Angeles, CA 90051-5493
Home Equity
Wells Fargo Home Equity
P.O. Box 10335
Des Moines, IA 50306-0335
Home Mortgage
Wells Fargo Home Mortgage
P.O. Box 10335
Des Moines, IA 50306-0335
Online Customer Service
Wells Fargo Customer Service
MAC N9160-02H
1801 Park View Drive
Shoreview, MN 55216
If you have unresolved issues with your reports, you can send the mail to the addresses below:
Auto Loans
Attn: Credit Bureau Operations
P.O. Box 71092
Charlotte, NC 28272
Checking and Savings Accounts
Wells Fargo Bank, N.A.
Overdraft Collection and Recovery
P.O. Box 5058
Portland, OR 97208-5058
Credit Card Retail (including Dillard's)
Wells Fargo Bank, N.A.
Attn: Credit Bureau Disputes
P.O. Box 14517
Des Moines, IA 50306
Home Equity
Wells Fargo Bank, N.A.
Attn: Credit Bureau Disputes
P.O. Box 10335
Des Moines, IA 50306
Home Mortgage
Wells Fargo Bank, N.A.
Attn: Credit Bureau Disputes
P.O. Box 10335
Des Moines, IA 50306
While sending the mail, you need to include your account number and any other information that may be relevant to your issues. And if you need to visit a Wells Fargo branch, you can use their locator to find the nearest Wells Fargo branch to you.
Wells Fargo Customer Service Scams
Wells Fargo scams are a type of scam that uses email, pop-ups, and fake websites. The scammers may try to steal your money by setting up a bogus Wells Fargo website or PayPal account asking for sensitive financial data such as login credentials, tax I.D. numbers, credit card numbers, and social security numbers. They may also ask you to transfer money using PayPal or give them your banking account number if they claim they can help improve your finances.
Wells Fargo Phone Scams
The Wells Fargo call phishing scam is an example of a social engineering attack that has affected many customers. The scammer will call up the customer and pretend to be an employee from the bank. If the customer has any old account number information, such as a Social Security Number or bank account number, such a person is at risk for identity theft. This type of attack has become more prevalent in recent years because it's not hard to purchase personal data on social media sites. The basic response to anyone who claims to call on behalf of Wells Fargo is to hang up and call the bank back.
Wells Fargo Email Scams
An email scam is a fake email sent to customers that looked like it was from Wells Fargo. The major type of email scam is the one that contains an attachment with malware. This particular type of scam has become more common in recent months, with cybercriminals using increasingly sophisticated methods to lure unsuspecting victims and steal data.
Most times, an attachment, such as "Wells_Fargo_Update.zip." Hackers used this malware to steal login information and sensitive data from victims that downloaded their "update" file. The most commonly stolen information was bank login credentials, which the hackers used to access customer accounts and perform unauthorized transactions. The hacker then applies a typical phishing routine to lure users into opening their attachments. The email used very similar graphics and text to that of the original Wells Fargo website. This gave the impression that the email was legitimate and even more so when customers regularly use Wells Fargo banking services.
Another type of email scam has been successfully used in recent times to steal personal and financial information, with thousands of people being duped out of money and identity theft. Scammers impersonate legitimate companies to entice victims into giving up their data.
The email message states the apparent fact that a bank account has been hacked and to check their account information. Whenever a person clicks on the link, it takes them to the fake website to ask for their data. To cover up the scam, scammers use reverse links. Once the website is visited and personal information is entered, it locks and redirects the victim to a legitimate bank site where they are advised that their account has indeed been hacked. The situation in which this scam was used targeted ninety thousand people to gain some personal information and financial data.
There are ways to avoid this type of scam:
- Call the bank to confirm mail was sent from the bank before opening any mail.
- Always scan your attachment to check for viruses before opening it.
- If you get a message that your account has been hacked, call your bank immediately to lay your complaints.
- Report immediately to Wells Fargo security if you get any message that claims to be from the bank.
If you are a victim already, by opening the attachment or clicking on a link, you should call (866) 867-5568. You can also send an email that includes the phishing email to reportphish@wellsfargo.com.
Wells Fargo Social Media Scams
This was one of the most insidious and aggressive scams that happen mostly on Twitter or Facebook.
On December 1st, Wells Fargo tweeted from their verified account that they would be giving away free Dippin' Dots to the first 100 people who replied to the tweet. But as often happens with unverified accounts, it was hijacked by a group of cybercriminals who took advantage of this opportunity to spread malware.
So hackers created their message, "To get the free Dippin' Dots, you have to respond and D.M. (direct message) a link to what looks like a Twitter page- it was a fake page. Clicking on the link will cause the individual to download Remote Access Toolkit (RAT), a malware that steals the personal information on their computer.
You can avoid falling into this kind of trap by taking caution. When you get a message from Wells Fargo, you should not just copy and paste it on google. What you should do instead is to paste it on the Wells Fargo website; if it says 'unrecognized path,' that shows that the message is not from the company.
Does Wells Fargo Customer Service Do Callbacks?
It depends. Wells Fargo customer service does not just pick up their phone and randomly call a client, but you can contact customer service by phone, email, chat, or at their website. However, they can grant you a callback after a phone conversation or in-person visit with someone from the company.
Callbacks can happen in the form of a voice message, email, text message, or even a letter. The phone call is just one of many ways that companies try to keep their customers happy and bring them back as long as possible. In other words, when you get a random unsolicited call from a person claiming to call from Wells Fargo, hang up immediately and report the call.
Reasons To Contact Wells Fargo Customer Service
When people contact Wells Fargo customer service for banking services, they usually have questions about their accounts, transfer money, or orders. They can also contact the customer service line for general questions about banking services. The top reasons for contacting Wells Fargo customer service are:
- To make a complaint about the bank's savings and checking accounts.
- To resolve issues concerning the overdraft protection services.
- To resolve issues with credit and debit cards.
- For general troubleshooting on accounts, requests for information on any account records, information about upcoming payments due or to be made, and to make a payment by phone or online.
- To resolve issues with the service provided by any of the bank's executives/managers.
Three Tips For Contacting Wells Fargo Customer Service
A customer contacts Wells Fargo to resolve an issue or make an inquiry about services offered by the bank. It is easy to lose focus if a customer is faced with a representative who appears rude or incapable of resolving your issues. The following are the tips that can help you relate to customer service successfully.
- Focus on achieving your goals
- Be calm and collected
- Ensure you are communicating
