How to Contact Uber Customer Service

Uber is the service you call when you need to make a short trip around town and have stuff delivered. In short, the company makes mobility very convenient. Uber’s 101 million monthly users can contact the company in several ways when they need help resolving an issue, from human customer service agents to quick-fix articles. Each means has its pros and cons, but the most concerning are the scams that happen when someone impersonates Uber's customer service agents.

How Do I Contact Uber Customer Service via Phone Call

The best and easiest way to get a hold of someone at Uber is to call the customer service line at (800) 353-8237. This line is always open, but you can only reach a human agent during the company’s working hours between 9 am and 9 pm, New York time. Outside these hours, your inquiries go to an automated system.

Pros of Calling Uber Customer Service

• The average wait time is 12 to 15 minutes.
• You get tiered-response: an agent will refer you to a supervisor if they cannot solve your problem.

Cons of Calling Uber Customer Service

• The wait time gets longer during peak times.
• Conditions such as bad weather or heavy traffic can mess with communication.

How Do I Contact Uber Customer Service via the App?

Most Uber customers use the Uber app, another effective way to contact and chat with customer support. To do this, navigate to the chat feature viz MENU> SETTINGS>CONTACT US.

Pros of Chatting with Uber Customer Service

• You can reach an agent at any time for real-time help.
• Live chat is a quick and simple way of resolving problems.
• All messages are delivered instantly and without interference from the elements.

Cons of Chatting with Uber Customer Service

• You need the Uber app to use the in-app support feature.
• There is no "conversation history" feature whereby users can go back and check if a given agent helped them or not.
• In-app chat support is unavailable during downtimes.

How Do I Contact Uber Customer Service via Email/Webform

Email is another excellent way to reach Uber customer support. There isn’t a specific email address, but there is a way around it. Go to the Help section of the app and select the ride that had the issue. Follow the prompts and select “I have a different issue.” Doing this brings up a form where you can describe the issue. Then, you can submit the complaint and expect a response in your email within two business days.

Pros of Emailing Uber Customer Service

• This method is available 24/7.
• It is effective for contacting the company for complex issues.
• Communication via email creates a history you can reference later.

Cons of Emailing Uber Customer Service

• Response takes up to two business days.
• It is inefficient for resolving urgent issues like lost baggage.

How Do I Contact Uber Customer Service on Twitter

Twitter is perhaps the best place to get Uber’s attention when you need help. The official Uber Twitter account is @Uber_Support. You can contact customer support by sending a direct message.

Pros of Contacting Uber Customer Service on Twitter

• Through Twitter, users can get quick responses from the Uber support team.
• The company's Twitter handle provides real-time updates on widespread issues.
• Instant messaging on Twitter creates a conversation record.

Cons of Contacting Uber Customer Service on Twitter

• There are times when the Twitter handle gets flooded with messages, which could delay responses.
• You need a Twitter account to use this method.
• Tiered support is unavailable.

Concerned customers must watch out for fake Uber support accounts that defraud unsuspecting customers. Do not divulge any private information such as bank account numbers, SSN, and account details to any person on social media. Uber customer service agents do not need any of these to resolve your complaint.

Three Tips for Contacting Uber Customer Service

Customer care agents do their utmost best to help customers resolve a problem. However, how the concerned person presents the issue goes a long way to ensure a seamless resolution. The following are three tips that can help you get the best out of an Uber support agent:

Preparing to Call

Because of the time it takes to get a human Uber customer care agent, you can organize your train of thought. Your presentation of the issue will help the support agent understand your issue better.

Also, make sure you have a solid internet connection; otherwise, this may unnecessarily delay getting assistance. You can check to make sure that little things such as phone volume or headset volume are well adjusted. Remember that notepad you used to organize your thoughts? It’ll come in handy for jotting down information such as the agent's name and the resolution they offered you

During the call

Regardless of the issue, keep in mind that the person on the other end did not directly cause the problem. They only work for the company and are there to assist you. So be courteous. Double-check that the agent got your details to avoid being misquoted. Repeat the agent's instructions after they say it.

After the call

Once you end the call, it is best to check the notes you took during the call. Note down the agreed date for resolution and any other essential information. Doing this will aid you in a follow-up call should the issue remain unresolved.

Uber Customer Service Scams

Individuals impersonating Uber customer service agents use various social engineering methods to trick Uber users and drivers with the intent of stealing their personal information, account login details, credit card numbers, bank account details, and other sensitive information.

The most common Uber customer service scam are phone scams where the imposter informs a customer of ride cancellation and informs them that they are eligible to receive some fictitious refund or compensation. Then, the scammer requests that they provide their account information and banking details to receive this money. Drivers are especially the targets of these schemes because driver information is accessible to customers.

One way to identify phone scammers is with a phone number search to confirm the caller’s information. Armed with this information, you may then block the caller from contacting you again and report that number to the Federal Trade Commission (FTC).

Uber Account Scams

A common Uber account scam is where a stranger impersonates an Uber employee and informs a driver of a fictitious issue with their Uber account. They then request that the driver cancel all trips and disclose their account login details to resolve the issue. Other times, the scammer sends a scam link via email ot text. The link web address is a phony page where visitors are prompted to enter their login details. Once an unsuspecting user provides this information, the scammer can take control of that account.

How to Identify an Uber Scam

• The address of the caller/sender is unfamiliar: The address is the first thing that customers must check whenever an unexpected phone call or email is received. You can cross-reference the new emails with older ones. Also, check the suspicious email against the older ones if you notice any inconsistency.
• The email contains spelling mistakes and poor grammar: Uber customer service agents are professional writers, and mistakes are unusual. So when you spot a silly mistake or error in the content of the email you received, look more closely, and you may spot the scam.
• Urgency: Fraudsters usually end their calls or emails with a desperate call to action, urging the individual to disclose sensitive account details. You are not obligated to share your personal information with anyone. Anyone pressuring you to do so is most likely a scammer.
• Unsafe URL addresses: Most browsers today are designed to warn users who visit unsafe websites, but also watch out for the address bar. Secure websites use HTTPS encryption, but malicious websites typically display the unencrypted version, HTTP.

Does Uber Customer Service Do Callbacks?

No. Uber customer service agents do not call customers. Thus, if you get a strange text or call from an unknown person impersonating an Uber agent, end the call immediately. If in doubt, use a phone number search to confirm the caller's identity.

3 Reasons to Contact Uber Customer Service

• Overcharging: Often, Uber customers get charged way beyond the displayed fare. This complaint can be made and resolved through the app.
• App abruptly stops working: There are times when the Uber app suddenly starts malfunctioning. You can reach out to support on social media.
• Wrong cancelation charge: This is when a driver cancels a trip on a customer, but Uber still charges that customer. This kind of situation can be speedily resolved through an in-app chat.