How to Contact Target Customer Service

Bullseyes, bulldogs, and stores painted in red tell you that you are shopping at Target, the retail corporation famed for its addictive shopping experience and convenience. The company runs a chain of stores and an online marketplace where you can buy everything you need at a bargain. You can contact customer service agents who are ready to help if you encounter any trouble shopping at Target.

Apparently, these agents are very efficient because the American Customer Satisfaction Index places Target among the top ten companies in the US. There are several ways to contact an agent, including:

• Calling Target’s customer service phone number
• Sending an email to Target’s helpdesk
• A quick live chat with an agent
• The equally effective chat on Twitter

Ultimately, your choice will depend on the nature of your complaint and how fast you need a resolution. And as you may have guessed, some methods are faster than others. Nevertheless, you can depend on customer service agents willingness to help resolve any issue you have.

How Do I Contact Target Customer Service Via Phone?

The primary Target customer service phone number is (800) 440-0680.

However, you can get dedicated phone numbers by selecting the category for your complaint and calling the number provided. Calling the phone number is toll-free, and agents are available round-the-clock. The average wait time is twenty-five (25) minutes, so it is pretty quick. 

Pros of calling Target Customer service:

• You get a fast response
• You get to talk to a human
• The agent can draw context from your complaint
• You can request to talk to a supervisor
• You can schedule a callback

Cons of calling Target Customer service:

• Navigating the phone tree
• The wait/hold time is frustrating
• You mostly get scripted responses from agents
• Your agent may have limited knowledge of the product
• Communication issues if your agent does not speak English as a first language

A rule of thumb is to call the manager at the local store where you regularly shop before you call Target’s main customer service line. Doing this will help you get a resolution streamlined to your shopping experience at that specific store. If you scheduled a callback with Target recently, you must take care when an unknown number calls you. It is common for fraudsters to use phone scams and impersonate a Target customer service agent.

How Do I Contact Target Customer Service Via Live Chat

You can chat with a human customer service agent by visiting Target Chat. On average, it takes three minutes to reach a human agent with this option.

First, you will need to select the option most similar to your complaint from the drop-down menu before you click “Chat Now.” Your option helps the system funnel you to a specialized customer service representative. 

Pros of contacting Target Customer service via live chat:

• It is fast, with a 5-minute wait time on average
• The wait time is comparatively short
• Live chat lets you multitask
• You can save screenshots for future reference

Cons of contacting Target customer service via live chat:

• Communication issues with grammar and syntactic meaning
• It is much difficult to speak directly with a supervisor
• You are more likely to get scripted responses
• You must take extra care to ensure the agent understands what you are talking about

Getting to a Target customer service representative via Live Chat is very straightforward. Still, the wait time can be frustrating, especially when there is a high volume of customers trying to reach a limited number of agents.

How Do I Contact Target Customer Service Via Twitter?

Target answers questions from customers on Twitter on its verified account: @Ask Target.

You can tweet your complaint @AskTarget, or you can also send a direct message (DM) to the account. Either way, you can expect to get a response within a couple of hours. 

Pros of contacting Target customer service via Twitter:

• You are likely to get interactions from other Twitter users with the same complaints
• You can refer to the conversation if you run into the same problem later
• There is no pressure to rush the chat as in Live Chat

Cons of contacting Target customer service via Twitter:

• The response time is comparably slow
• Tweeting and tagging the account is faster than sending a private message
• Scripted response
• You do not get to speak directly with a supervisor
• Frequent communication issues caused by grammar and syntax errors
• You could become a target for scammers who monitor the account’s timeline

You will notice that Target’s official customer service account has a blue check. This means that the social media platform has confirmed the integrity of the account and you can trust the response you get is not from a scammer. Nevertheless, account security is not absolute, and even verified accounts get hacked.

Meanwhile, be wary of unverified accounts claiming to be run by Target customer service representatives. A real agent will not contact you from a personal account and ask that you provide confidential information such as your password and credit card details.

If any such persons contact you requesting sensitive information, Twitter lets you report them as a scam and block them immediately.

How Do I Contact Target Customer Service Via Facebook?

Target has a Facebook business page, which is another way to reach a human customer service representative. However, this is not the best way to contact an agent since the response time is slower – about 15 hours on average. Still, many customers prefer the relative privacy that Messenger offers compared to Twitter. If you worry about privacy, send a direct message to @AskTarget on Twitter. It will take longer than tagging them, but you will eventually get a faster response than going on Facebook.

How Do I Contact Target Customer Service Via Email?

Send your emails to guest.service@target.com.Target’s email is available round-the-clock, and it is characteristically a formal way to reach a customer service representative. However, you want to email as a last resort because of the slow response time: thirteen (13) hours on average. It is best to send your email early in the morning and send a follow-up mail if you do not get a response within 48 hours.

Pros of contacting Target Customer service via email:

• You have more time to craft your experience and complaint
• There is more room to talk, but keep it concise and clear
• You can archive the email for future reference

Cons of contacting Target Customer service via email:

• You will spend a lot of time drafting the message
• It is easy to lose the syntactic meaning in your text
• There is little room for inferences or implied meaning
• You have to be explicit with your demand or suggested resolution

Apparently, a major downside to reaching Target’s customer service via email is the slow response time. But there is also the risk of getting scam business emails from fraudsters. So, pay attention to emails asking for your credit card details, gift cards, or personal information besides your name. A real customer service agent will not ask for these details.  

Target Customer Service Scams

Customer service scams are schemes to steal your personal and financial information. Here, a scammer typically tries to exploit your frustration with a product or service. Other times, they try to exploit your loyalty to the brand. They may also profile and contact customers offering to resolve complaints if they wire some money or send gift cards.

Most times, scammers make phone calls to unsuspecting customers. Other times, they send phishing texts and emails. Target provides detailed information on how to spot, avoid, and report these scams.

Phone call scams are the most prevalent, but they are also the easiest to recognize and avoid. If you get an unsolicited phone call from someone claiming you have won something or offering to help you recover lost money, hang up the phone..

On the other hand, recognizing a scam email requires more attention because scammers send clever emails using Target’s brand color and logo. These emails aim to upset you and quickly usher you to submit personal information and credit card details on a fake website designed to look like Target.

But don’t worry, it is entirely possible to identify and avoid these phishing emails if you:

• Pause, calm down, and review the message.
• Confirm that the sender’s address matches the legitimate email you are expecting.
• Review the links in the message
• Do not fill any form requesting sensitive information such as your password, card details, or SSN.
• Do not submit your personal or financial information on HTTP websites. These websites do not unencrypt communication and are not secure.

If you suspect you have fallen for a phone call scam or clever text/email message, contact Target’s security help center immediately. Here are the phone numbers to call depending on the circumstances:

• Target GiftCard: (800) 544-2943
• Target Credit Card & Target Mastercard: (800) 424-6888
• Target Debit Card: (888) 729-7331
• For relay service, dial 711

If the scam happened via email, forward the message as an attachment to abuse@target.com. You should also file a complaint with the Federal Trade Commission. Meanwhile, take preemptive measures to protect yourself. For one, you should change the password to your banking apps and online profiles. If you have trouble creating strong passwords and remembering your password, you can use reputable password managers.

Does Target Customer Service Do Callbacks?

No. Target customer service representatives generally work to resolve your complaint at the time of contacting them. If they cannot, they will provide you with other relevant solutions. A callback only happens under unique circumstances. And even then, it will be one you expect or scheduled beforehand. Be wary of unknown persons who call you out of nowhere.  

5 Reasons To Contact Target Customer Service

Here are some of the common reasons customers contact customer service at Target.

1. Returns: Target’s return policy covers most items sold by Target, including beauty products. These items must be in new condition, and you must initiate a return within 90 days to get a refund or exchange. However, you must have a receipt for the items you wish to return or exchange. If you do not, contact Target’s customer service for assistance on how to process.
2. Processing Refunds: Generally, Target refunds your payment in full within one to seven business days, depending on the original form of payment and where you purchased the product. Generally, requesting a refund at a physical store takes faster than refunds through the online shopping center. Either way, you will need the receipt or digital barcode from the Target app. If there is a delay with your refund, you can wait a few extra days or contact customer service.
3. No payment receipt: Target requires your receipt, digital barcode, or packing slip as proof of purchase before processing a refund. It is still possible to process a refund without the receipt, but it is difficult. In those cases, Target will make the refund via a merchandise return card.
4. Defective Products: You can call Target customer service at (800) 591-3869 to arrange a pick up and replace faulty products. You can also take the defective product to any Target store. Do not forget to bring your proof of payment along.
5. Scams: Customers who have been tricked into providing their account information or gift card code can use the information on Target’s fraud prevention page. They may, however, contact customer service for more help if the information on the page does not apply to their circumstances.