Microsoft Corporation is a technology company that produces computer software, personal computers, and consumer electronics. The company is behind the Windows OS, Microsoft Office Suite, Surface laptops, and the Xbox Series. Besides software and hardware, Microsoft is also a service provider. The company's services include cloud-based computing services like Office 365, Skype, and Bing search.
A customer who has a problem using one or more of Microsoft's suite of services may attempt to fix it themselves if they have the technical know-how. However, most people prefer to find help online or contact Microsoft customer service representatives.
Many customers on review websites report that Microsoft provides notoriously poor customer service on its various channels. Still, the American Customer Satisfaction Index shows that the company founded by Bill Gates in 1975 has consistently performed better than industry peers in assisting its customers. That said, concerned customers can contact Microsoft customer service by calling, using the dedicated live chat support, or sending an email. Microsoft also provides web support on social media and via its online community forum.
If you prefer to speak to a human, the Microsoft customer service phone number is (800) 642-7676 or (800) 892 5234 (TTY). Although call support is available 24/7, but you may be kept waiting.
Pros of contacting Microsoft customer service via phone:
Cons of contacting Microsoft customer service via phone:
The major downside to calling an agent is the lengthy wait time and navigating the phone system. A customer who can patiently navigate these inconveniences will have a pleasant experience because Microsoft human agents are infectiously friendly and efficient at their work.
It is also worth noting that customers who prefer phone calls risk falling for phone call scams by individuals who impersonate Microsoft employees. Many callers typically spoof their caller ID to make it appear like Microsoft is calling. Call blocking is an effective way to block spoof callers and stay protected
Microsoft provides interested customers with the option to talk with a virtual agent if they need help. You can also use the Get Help app on your personal computer to contact a virtual agent (enter Get Help in Windows Search). Like the phone call option, live chat is also available round the clock, and you get the same stellar service.
Pros of contacting Microsoft Customer service via live chat:
Cons of contacting Microsoft Customer service via live chat:
The short wait time of live chat makes it an attractive option. However, a robot that mixes up your request can make it frustrating. Thankfully, the bot will hand you over to a human agent after its failed attempts. Microsoft human virtual agents are equally as efficient as the ones you call on the phone.
While the exchange will feel impersonal from the onset, your agent's noticeably warm demeanor will leave you with a happy experience. Also, you will have to hand over remote access to your computer to the virtual assistant at some point. If this feels creepy, rest assured that Microsoft virtual assistants are professionals you can trust. They will not have access to your computer after the session ends.
Meanwhile, if you have no problem with an agent getting remote access to your computer, you must watch out for scam callers who impersonate Microsoft employees. These scammers will equally try to get you to give them remote access to your computer. But they are not helping and will only steal personal information on your computer.
If you have a problem using Microsoft's products and services, you can ask @MicrosoftHelps on Twitter. Although Microsoft's social media support also gets the job done, the experience is different.
Pros of contacting Microsoft Customer service via Twitter:
Cons of contacting Microsoft Customer service via Twitter:
Contacting support on Twitter is an excellent way to get help. But it is slow, and an agent cannot access your computer to solve the problem. However, Twitter support makes up for this limitation. An agent often follows up with users to see if the instructions and resources shared helped. If the problem persists, the agent shall provide additional information or recommend a more effective support channel.
Note that Microsoft's customer service account is verified on Twitter. You can send a direct message to the account, so you are not the target of imposters. If an unverified user contacts you, implies they are a Microsoft employee, and offers to help you, block them, and report the scam. Microsoft employees do not contact customers from a personal account.
Microsoft customer service does not directly provide support via email. The company once had a web form that users could use to submit complaints, but this option no longer exists. However, if you contacted a Microsoft customer service agent earlier and provided your email address, you may receive an email from customer support. However, an email from support rarely happens.
Not many people know Microsoft has suspended email support, and users commonly get unsolicited emails from imposters. These scammers threaten to terminate a service unless the customer provides some information or sends money via gift cards. Other times, the scammer asks the customer to confirm their email to retain some fictitious service. Microsoft encourages users to always report support scams.
Microsoft has an active community forum run by volunteer moderators. You can quickly see solutions for your problem when you enter the problem in the search bar. While the community forum is active, it does not work for everyone.
Pros of using the Microsoft Community forum:
Cons of using the Microsoft Community forum:
The Microsoft support community discusses a wide range of issues. While Microsoft features frequently asked questions, it can take a while to find a thread that answers your questions.
Microsoft customer support scams are popular. If it is not a website offering to help you resolve your problem with Microsoft for a small fee, it will be an email phishing for your personal information. Often, scammers impersonating Microsoft employees call unsuspecting customers and attempts to con them into providing their confidential details or get a customer to allow remote access. These scams are easy to avoid once you know the red flags to spot.
Here, scammers craft an email designed to look like an official mail. The email may even contain Microsoft logos to distract the recipient. If the email includes a phone number, you may use a reverse phone search to confirm the sender's identity. Otherwise, do not click on links or download unsolicited attachments from suspicious emails. Microsoft provides detailed information on identifying phishing emails.
What to do:
Here, a caller impersonates a technical support employee at Microsoft. Because these callers sound convincing, an unsuspecting target may not consider it to be a scam. The imposter says they spotted a problem with the user's device or account and offers to help. They then ask for the user's personal information or permission to access the user's computer remotely.
Yes. Microsoft allows customers to schedule a callback during a convenient time, such as when you will have access to your computer. Callbacks are great if you cannot afford to hold for professional or personal reasons.
However, remember that Microsoft will never contact you out of the blues. Also, an agent who calls you will never request personal information or credit card details. They can, however, perform a test to confirm you own the computer or product.
Microsoft customer service agents are efficient at their jobs. These agents look forward to resolving your problem in the shortest time possible, but you must equally make the job easy. Regardless of the support channel, you can use these tips to make your experience better:
The Microsoft support agent will have a clear understanding of the problem and provide the appropriate solution. A clear description of your problem is essential if the support agent cannot remotely access your computer at that time.
Most problems you face using Microsoft products and services have specific error codes or messages. You can copy and paste these error codes and messages on the Community Forum. Providing these details will help experts or users who have faced the same problem recognize your problem faster. If you contact Microsoft Support via live chat or Twitter, provide the error code and message too.
Odds are you have attempted to solve the problem yourself before contacting a customer support agent at Microsoft. When you reach a human agent after several minutes of waiting, it is frustrating to get scripted responses. As the conversation progresses, however, your agent will tailor their answers for you. So, stay calm.