Geico, short for Government Employees Insurance Company, is an American insurance company. The company is primarily an auto-insurance service provider and offers property insurance in its packages.
Figures show that Geico has the largest customer base for an auto insurance company in the United States of America, with over 100 million customers. Customers like Geico for its low insurance premiums and competitive rates. Geico is also known for its excellent customer service, ranked first among property insurers on the American Customer Service Satisfaction Index.
Geico is reachable by phone, fax, online chat, email, and even through regular mail. Concerned customers can use any of these ways to contact Geico customer service. However, they must also watch out for impostors who find ways to steal money or sensitive private information.
Contacting Geico via phone is one of the easiest, most effective ways of reaching the insurance company's customer service. The general number to call is (800) 207-7847 or (800) 861-8380, but the insurance company also has different phone numbers based on the type of customer complaint.
While calling Geico customer care is a good option to resolve any issues, you must watch out for scammers who disguise as Geico insurance customer service assistants.
Live chat is a fast way to reach a Geico customer service assistant. The live chat is especially handy for auto policy customers. To contact a customer service agent, visit the live chat page and click on the chat icon sticking to the bottom of the screen. You will need to provide your name and describe the complaint before an agent joins the chat.
It is possible to reach a Geico customer service assistant on Facebook, Twitter, or Instagram. The Linkedin, Tik Tok, and Youtube pages also contain helpful information, but you cannot reach a human agent here.
Customers may also contact Geico customer service via email by completing the inquiry form online. The form lets customers choose from a list of themes from privacy issues to personal experience with Geico products and services. There is also a message box for describing the inquiry in detail.
Scammers impersonate Geico employees to trick a customer into revealing sensitive information or paying fraudulent fees. Although scams are often random, scams can also be targeted, especially when a customer makes public complaints on social media. Scammers target customers in various ways, from call spoofing to phone call scams and phishing.
People are skeptical to answer calls from unknown callers unless they recognize the number. Call spoofing involves a scammer using voice over internet protocol (VoIP) to make their caller ID appear like a legitimate Geico number.
Spoofing makes it more likely for a customer to answer the call and believe a scammer. Geico does not typically call customers out of the blues. Also, watch out for callers asking for sensitive information over the phone, especially when the call is unsolicited.
Here, scammers call a customer and claim to be the agent assigned to them. They offer incentives like lowered premiums but ask that the customer pay a processing fee. Other times, scammers ask for personal information and the customer's social security number, which they can use to steal the customer's identity.
Unlike call spoofing, phone scammers do not take the extra effort to conceal their caller ID. A reverse phone search can help you identify unknown callers, while scam call detectors help spot and block phone numbers associated with scams.
Phishing happens typically happens over text or email. Here, scammers send messages crafted to trick a customer into revealing sensitive information. Geico does not ask customers to send sensitive information over non-physical means of communication. A phone number search can also help spot suspicious numbers associated with fraudulent texts.
Yes. Geico customer service only makes scheduled callbacks after a customer agrees. Customer service agents may also call to confirm certain information after an insurance claim. However, a real Geico representative will not ask for sensitive information or money over the phone. If in doubt, visit the nearest Geico agent's office.
There are many reasons to contact Geico customer service when you need it. Most people contact Geico to file a claim or ask for a policy review. Here are some reasons to contact Geico:
Here are some tips to get the best out of your customer service experience: