How to Contact Geico Customer Service

Geico, short for Government Employees Insurance Company, is an American insurance company. The company is primarily an auto-insurance service provider and offers property insurance in its packages.

Figures show that Geico has the largest customer base for an auto insurance company in the United States of America, with over 100 million customers. Customers like Geico for its low insurance premiums and competitive rates. Geico is also known for its excellent customer service, ranked first among property insurers on the American Customer Service Satisfaction Index.

Geico is reachable by phone, fax, online chat, email, and even through regular mail. Concerned customers can use any of these ways to contact Geico customer service. However, they must also watch out for impostors who find ways to steal money or sensitive private information.

How Do I Contact Geico Customer Service via Phone

Contacting Geico via phone is one of the easiest, most effective ways of reaching the insurance company's customer service. The general number to call is (800) 207-7847 or (800) 861-8380, but the insurance company also has different phone numbers based on the type of customer complaint.

• For urgent roadside service claims, call (800) 424-3426
• For issues regarding claims on property rentals or purchase, call (800) 241-8098
• Service members with insurance issues may call (800) MILITARY or (800) 645-4827
• For issues concerning motorcycle insurance, call (800) 44-CYCLE or (800) 44-29253
• For commercial insurance, call (866) 509-9444
• For inquiries on a flood insurance policy, call (800) 841-2964 or (855) 395-9765
• Customers who need an SR-22 or FR-44 form can call (877) 206-0215

Pros

• Geico customer service phone number is available at all hours of the day.
• Agents are knowledgeable and offer tiered-support

Cons

• The large volume of inquiries means long wait times, especially during peak periods
• Callers have to deal with automated voice prompts before reaching an agent

While calling Geico customer care is a good option to resolve any issues, you must watch out for scammers who disguise as Geico insurance customer service assistants.

How Do I Contact Geico Customer Service via Live Chat

Live chat is a fast way to reach a Geico customer service assistant. The live chat is especially handy for auto policy customers. To contact a customer service agent, visit the live chat page and click on the chat icon sticking to the bottom of the screen. You will need to provide your name and describe the complaint before an agent joins the chat.

Pros

• You can store your conversation for later by printing the chat
• Your discussion is encrypted and stays private
• Live chat is available at any time and has a shorter wait time

Cons

• You cannot make claims or resolve issues concerning your claims via live chat
• Chats have 60-minute limits
• Chats can seem impersonal, especially when the issue is serious

How Do I Contact Geico Customer Service on Social Media

It is possible to reach a Geico customer service assistant on Facebook, Twitter, or Instagram. The Linkedin, Tik Tok, and Youtube pages also contain helpful information, but you cannot reach a human agent here.

Pros

• It is typically faster than calling
• You can see if other customers have the same problem
• Social media shines a spotlight on how the company is handling a general issue

Cons

• You have to be careful with sharing sensitive information online
• Public comments expose you to scammers

How Do I Contact Geico Customer Service via Email

Customers may also contact Geico customer service via email by completing the inquiry form online. The form lets customers choose from a list of themes from privacy issues to personal experience with Geico products and services. There is also a message box for describing the inquiry in detail.

Pros

• Available round the clock
• Best if you need to describe an issue in detail and provide supporting documentation
• You can easily print the response for reference purposes

Cons

• Email has a long wait time of at least 24 hours
• The back and forth means your issue is not likely to be resolved as soon as possible

Geico Customer Service Scams

Scammers impersonate Geico employees to trick a customer into revealing sensitive information or paying fraudulent fees. Although scams are often random, scams can also be targeted, especially when a customer makes public complaints on social media. Scammers target customers in various ways, from call spoofing to phone call scams and phishing.

Call Spoofing

People are skeptical to answer calls from unknown callers unless they recognize the number. Call spoofing involves a scammer using voice over internet protocol (VoIP) to make their caller ID appear like a legitimate Geico number.

Spoofing makes it more likely for a customer to answer the call and believe a scammer. Geico does not typically call customers out of the blues. Also, watch out for callers asking for sensitive information over the phone, especially when the call is unsolicited.

Phone Scams

Here, scammers call a customer and claim to be the agent assigned to them. They offer incentives like lowered premiums but ask that the customer pay a processing fee. Other times, scammers ask for personal information and the customer's social security number, which they can use to steal the customer's identity. 

Unlike call spoofing, phone scammers do not take the extra effort to conceal their caller ID. A reverse phone search can help you identify unknown callers, while scam call detectors help spot and block phone numbers associated with scams. 

Phishing

Phishing happens typically happens over text or email. Here, scammers send messages crafted to trick a customer into revealing sensitive information. Geico does not ask customers to send sensitive information over non-physical means of communication. A phone number search can also help spot suspicious numbers associated with fraudulent texts.

Does Geico Customer Service Call Back?

Yes. Geico customer service only makes scheduled callbacks after a customer agrees. Customer service agents may also call to confirm certain information after an insurance claim. However, a real Geico representative will not ask for sensitive information or money over the phone. If in doubt, visit the nearest Geico agent's office.

Five Reasons to Contact Geico Customer Service

There are many reasons to contact Geico customer service when you need it. Most people contact Geico to file a claim or ask for a policy review. Here are some reasons to contact Geico:

• Coverage issues: If you're having trouble with your auto insurance coverage, give the Geico customer service team a call.
• Payment inquiries: If you are in the middle of filing a claim and want to check up on its status or need more information, reach out to customer service.
• Switch or upgrade policy: Reach out to a Geico agent about changing or upgrading your policy. An agent can also help you decide which options best suit your needs.
• To find out more about Geico's special programs and discounts available to customers.
• Claim status: To check on the status of an insurance claim that was previously filed, call Geico customer care.

Three Tips for Contacting Geico Customer Service

Here are some tips to get the best out of your customer service experience:

1. Get all your documents and personal information relating to the issue in question. You need to know what you want to ask the representative. So before you place the call or draft the message, you can write out your complaints or questions.
2. Be patient. While the long wait time can be frustrating, someone will attend to you eventually.
3. Document your conversation in case of a phone call. Print the discussion in a live chat, email, or webform communication. The document is evidence of the agreement between you and the company. It can help you get what you want from the company.