How to Contact Best Buy Customer Service

Best Buy's customers contact its customer service for different purposes. For instance, one might have difficulties placing an order, while another might need a copy of the receipt for a two-month-old order.

Whatever their requests, Best Buy makes sure that it helps clients solve their problems efficiently. The American Consumer Satisfaction Index, in 2020, ranked Best Buy's customer service in its specialty retail stores at 77%. The Index also ranks Best Buy's internet retail customer service at 78%.

Best Buy makes sure that consumers have multiple ways to reach customer care including, phone calls, emails, live chat, help forums, and social media pages.

How Do I Contact Best Buy Customer Service Via Phone?

Individuals interested in contacting Best Buy customer service can call 1-888-BEST-BUY (1-888-237-8289). Customers that call that number can reach a representative 24 hours a day. Customers that need to speak with an agent quickly must say "I need something else" and stay on the line.

Typically, there's a three-minute wait time before a customer rep is available to answer a call. When Best Buy customers call customer service on the phone, they typically need to discuss the following issues:

• Product support and repair
• Installation and services
• Best Buy rewards
• Best Buy credit card press
• Payment and pricing
• Shipping, delivery, and store pickup
• Product information

Best Buy customers gain several advantages when they contact customer service by telephone. For one, they can get quick assistance with a problem, as the wait time for calls is relatively low. Most callers get help within three minutes. Secondly, customers get the agent's direct attention, ensuring that their problem is solved as efficiently as possible.

Conversely, a person with poor reception quality will have difficulty speaking to Best Buy's service reps over the phone. Also, Best Buy's short wait times are limited to the number of available representatives relative to the number of waiting customers. Thus, more people means longer wait times.

Finally, calling Best Buy's service reps via telephone leaves customers vulnerable to mobile phone scams by thieves who use VoIP to spoof Best Buy's lines. People who do this try to steal customers' sensitive data, which they can use to get their money. 

How Do I Contact Best Buy Customer Service Via Live Chat?

To connect with Best Buy's customer service via live chat, visit the company's customer service page. From the service page, select the "Chat Now" option. A pop-up window will appear on the lower right corner of your page, requesting that you input your details. Fill out your first and last names, your email ID, your order ID, and then click "Let's Chat." A customer service rep will chat with you within a minute.

Once you get in a chat with a Best Buy service rep, you can go ahead to explain the problem you are facing. Best Buy customers state various challenges, including:

• "I'd like a copy of the receipt for an iPad purchase we made in March at one of your stores…."
• "I bought a Dual Drive Go USB from one of your stores in July, and it isn't working."
• "I ordered a TV set that was set to arrive last week Tuesday, but I haven't received it yet."
• “I bought a cable for my Television, but it was the wrong type."

To get the best help from Best Buy's live chat support reps, endeavor to describe your challenge as accurately as possible. 

One of the most significant benefits of contacting Best Buy via live chat is that you can get your questions answered quickly. Typically, a live chat representative will attend to you in about a minute. So sending out a chat and getting a quick response feels much better than having to send an email - when you don't know if you'll get a timely response.

Another advantage of contacting customer service via live chat is that your details are saved in an archive, meaning you do not have to repeat them each time. This advantage is significant, as 72% of customers prefer that service reps have all their details without asking.

On the other hand, Best Buy's live chat might be inconvenient for senior citizens who are unfamiliar with texting technology. Also, if a customer does not have internet access, live chat is not available to them. 

How Do I Contact Best Buy Customer Service Via Twitter?

For social media savvy customers, you can reach Best Buy on Twitter through their official handle, @bestbuysupport. To communicate with the Best Buy handle, open the account and click the envelope icon.

Best Buy answers Twitter messages every day between 5:00 am - 8:00 pm ET. So the best time to tweet at @bestbuysupport is at 9:30 am. However, the handle responds to tweets within about seven hours.

The most significant upside to contacting Best Buy on Twitter is how easy it is. Simply state your problem in 140 characters, tag @bestbuysupport, and tweet. Because the conversation is public, the team is highly motivated to respond.

However, service reps can rarely solve your problems over Twitter and will usually redirect you to call or live chat.

How Do I Contact Best Buy Customer Service Via Email r Webform?

To contact Best Buy customer service, send an email to onlinestore@bestbuy.com. You can expect a response within 38 hours (on average).

Some people prefer to send emails to customer service as it allows them to describe the problem they face fully. Emails also allow customers to keep records of their communications with the company. However, customer service takes a very long time to respond to emails. If the situation is urgent, call customer service or use live chat.

How Do I Contact Best Buy Customer Service Via Community Forum?

Best Buy customers can get community support from other customers on the Best Buy Forums. This website allows customers to ask questions and receive answers from other customers. The primary benefit of these forums is that customers use them to share knowledge and solve mutual problems.

Best Buy's forums contain a wealth of information that customers can look through to solve their problems without calling service reps. However, a disadvantage of forums is that the information you find on them is rarely company certified.

Best Buy Customer Service Scams

A Best Buy customer service scam occurs when an imposter steals a Best Buy customer's personal information or credit card details under the ruse of helping the customer resolve their complaint. Most criminals run customer service scams through phone calls, emails, and fake websites.  

Best Buy Real Fake Website Scam

This scam relies on the chances of misspelling a website address. If this has happened to you, you'll understand how easy it is to make this error. Say, for instance, you want to contact Best Buy's Geek Squad and type "www.betsbuy.com" to visit their site. Although you do not notice the spelling mistake, you still see what you believe is the Best Buy website. The fake website also sports the company's logo and a page for Geek Squad. However, the contact phone numbers on this website belong to scammers. 

How did it happen? Well, the scammers created a website that looks precisely like Best Buy's but with the name betsbuy, not BestBuy. On the website, the scammers put up a fake support number for the Geek Squad. When you called, instead of a Best Buy employee, you got a cybercriminal who was waiting to get access to your credit card or computer.

Best Buy Auto-Renewal Scam

Criminals typically pull this type of scam via email. For example, a Best Buy customer will receive an email that appears to come from the company - complete with an official-looking logo. 

The email will inform the customer that their account will be charged hundreds of dollars to auto-renew or reorder a product or service. To cancel the renewal, the customer must call the number provided in the email. 

When the customer calls the number, the person on the other end will attempt to entice them into giving their member ID and additional salient information like credit card information. Alternatively, the criminals will provide a link for the customer to follow to resolve the issue. Unfortunately, clicking that link will help the criminals install malware on the customer's device, which they can use to control the device or steal data.

If you receive an email like this, immediately forward it to Abuse@bestbuy.com so that their team can review it. Do not call the number or click on the attached links.

Best Buy Support Scam

Most support scams happen over the phone. A cybercriminal calls their target multiple times, pretending to be from Best Buy's Geek Squad. They might use a spoofed number that looks similar to Best Buy's official number.

Once the target answers the phone, the criminal might sell a story similar to the auto-renewal scam - that they are due hundreds of dollars. They might also claim to be offering assistance to fix a problem on the customer's computer - for which they'll need remote access. Both scenarios usually end with the target giving away sensitive information and losing money.

Note that Best Buy's Geek Squad does not contact customers directly unless the customer initiated the communications. So, if you got a call from the Geek Squad when you didn't contact them beforehand, it's probably a scam call.

Does Best Buy Customer Service Do Callbacks?

No, Best Buy's customer service does not do callbacks. A callback is when a customer asks the busy service rep to call them back - instead of waiting in line. Getting a callback allows customers to get assistance without getting angry about long wait periods. If you get an unsolicited call from Best Buy, use a reverse phone search to verify the caller’s identity. 

Reasons To Contact Best Buy Customer Service

Below are some common reasons for contacting Best Buy customer service

To Return A Product

Best Buy allows customers to return or exchange products within a set time frame. Regular customers have fifteen days to return most products. My Best Buy Elite members have thirty days, while My Best Buy Elite Plus members have 45 days to return most products.

Regular customers have fourteen days to return cell phones, cellular tablets, mobile hotspots, and cellular wearables. The same applies to My Best Buy Elite members and My Best Buy Elite Plus members.

To return a product bought at a Best Buy store, customers should bring along their packing slip or receipt and a valid photo ID. If the customer purchased the product online, they could ship it back to Best Buy for free, using its prepaid label. 

To get the shipping label, the customer must log in to their Best Buy account, locate their order, and print a prepaid shipping label. Then, they can stick the label on the package and take it to a UPS drop off location within a reasonable return period.

If customers face any problems processing a return, they can contact Best Buy customer service for support.

To schedule a service

Best Buy allows customers to request technical support to repair any electronic devices they have. To schedule a service, customers can visit the company's booking page and choose what device they need assistance with. After specifying, the customer can choose a suitable appointment date and time.

If customers face challenges scheduling a service appointment online, they can call Best Buy customer service for support.