People contact Apple's customer service for different reasons. For example, some have problems operating their iPhones or Macbooks, while others may have questions about shipping and warranties or more detailed questions about specific products.
Regardless, Apple's customer service attends to as many people as efficiently as possible. In 2020, the American Consumer Satisfaction Index ranked Apple Computers' customer service 78% and rated iPhone customer service 80% for customer satisfaction.
Apple makes itself available to its customers in as many ways as possible. For example, potential and existing customers may contact Apple by phone, live chat, social media, email, and community forums.
To contact Apple customer service and speak to an actual person on the phone, call technical support on (800) APL–CARE (800–275–2273). This number is reachable every day between 4:00 am - 10:00 pm PST. So, the best time to call is around 8:15 am. There is an average wait time of six minutes.
Most people contact Apple customer service on the phone to talk about the following challenges:
Apple automates its customer service line, making clients deal with robots first. To connect with a live customer service representative, press 0, then press 6. Make sure you have your product serial number written down, as the system will ask for it before forwarding you to the right representative.
Contacting Apple's customer service via telephone has several benefits. First, it allows you to receive timely assistance when you have a problem, as you don't have to send a message and wait for a response. Instead, a representative will get on the phone with you and begin fixing the problem asap.
The agent can solve the problem quickly because they give callers their direct attention. Getting personalized attention is another advantage of calling customer service via telephone.
On the other hand, calling Apple's customer service can be difficult if your reception quality is poor. Also, wait times can exceed average when customers outnumber available customer representatives.
Finally, some customers face the threat of mobile phone scams when trying to contact Apple's customer reps via telephone. However, there are ways to mitigate these threats.
To contact Apple's customer service via live chat, visit Apple's website - https://www.apple.com. Once on the page, find and click "Support," and then click "Contact Support." Once in the Contact Support section, click "Talk to us" or "Tell us how we can help."
You can also get to the live chat page directly by clicking the getsupport.apple.com.
Select the product or service you need help with (your iPhone, Macbook, Apple ID, etc.). Then, specify the problem you face, such as a bad battery, Wi-Fi challenges, backup issues, or Apple ID login challenges. You can also search for your topic.
To go further, you will have to answer a more specific question about your problem. If your issue is unlisted, click "the topic is not listed." If this is your case, you will have to describe your problem on the next page.
Once you have described your issue adequately, you can choose how you want to receive help. For the live chat option, select "Chat." At this point, you will either have to log in with your Apple ID and password or enter your serial or IMEI number.
No definite times, but you should be chatting with a support person in less than five minutes. Once connected, you can describe your problems to the chat representative, who will do their best to help you navigate possible solutions.
One of the most significant advantages of Apple's live chat is the fast response time. Getting a chat representative's assistance is much quicker than emails and, sometimes, more convenient than calls. You can frequently get on a live chat with a representative who specializes in your exact problem. Also, support chat is available 24x7, unlike phone calls which are only available from 4:00 am - 10:00 pm.
Some customers may not like to receive service via live chat as it can feel impersonal or robotic.
If you wish to reach Apple on Twitter, you can contact their official handle, @AppleSupport. View their account and send them a direct message by clicking the envelope icon next to their handle. Apple answers Twitter messages every day between 5:00 am - 8:00 pm.
Many social media savvy customers prefer to contact Apple's Twitter support as it is flexible and does not require much by way of prep. All customers need to do is construct a short message, tag @AppleSupport, and wait for a response. As long as you tweet within active hours, answers are usually quick and efficient.
However, Twitter's 140 character limit makes it challenging for customers and reps to describe and solve problems judiciously. This problem is easily bypassed by moving conversations to private messages.
Apple provides a support community at https://discussions.apple.com/welcome. Many Apple users come to these forums to post questions and answers about their devices. These forums are highly beneficial as they allow customers to figure out problems through knowledge sharing.
Apple's community forum offers customers a chance to learn and troubleshoot problems. Often, you can find an answer to your problem simply by looking through past questions that people have answered.
One disadvantage of using Apple's community forum is that it does not directly access customer service. Instead, customers must go with information from other users - which could be flawed. Apple also allows you to read past questions and answers without logging in. However, to ask or answer questions, you must sign in using your Apple ID and password.
An Apple customer service scam refers to a situation where a criminal - pretending to be an Apple employee - tricks a customer into sharing sensitive information. This information could be the user's Apple ID and password or their credit card details. Scammers typically communicate with customers through emails and phone calls. Below are some examples of popular Apple customer service scams:
Criminals typically send out emails designed to look like official Apple communications. These emails tell the customer that someone made an order with their Apple ID and a PDF receipt attached as "proof."
Usually, the email will instruct the customer to either confirm the purchase or pay for it. Either way, the instruction will contain a link that - if clicked - will carry the user to a fictitious Apple account management page. Once on the page, the customer is prompted to enter their Apple ID and password.
If you happen to receive an email like this, do not click any links. Apple will never ask you to visit a random page to make a payment.
Criminals often attempt this scam in concert with the order receipt scam. If the victim follows the links in a spoofed email and inputs their information on a fake Apple page, the fraud will go on. Next, the page will generate a notification telling the victim that they have been locked out of their account due to suspicious activity. It will then ask the victim to provide more personal information like their social security number or credit card details.
Scammers can also attempt this ruse independent of the order receipt scam. They simply send their victims iMessage alerts, saying that their Apple ID is locked and about to expire. Sometimes, the message asks victims to fill out unlock forms, which - of course - require sensitive information.
If you receive messages like this, remember that there would be a notification on your screen if Apple locked your phone, not an iMessage. Moreover, when Apple locks a phone, you can unlock it by calling Apple directly. Also, Apple IDs never expire.
Scammers typically pull this ruse via phone call. They call their targets several times within an hour from a number that appears to be Apple Support. Usually, this is a spoofed number. Claiming to be from Apple, the scammer tells the target that their account has been hacked. To fix the hack, the scammer asks for the target's password and other sensitive info.
In other variations of this scam, criminals might leave automated voice messages directing their targets to call "Apple Support" on a specific number. If the target calls the number, they get the entire Apple customer service experience, including updates giving the scheduled hold time. Note that Apple does not call its customers to notify them of suspicious account activity. Apple does not call customers. If you get an unsolicited call, use a reverse phone search to reveal the caller's identity.
No, Apple customer service does not do callbacks. In customer service, a callback happens when the customer asks busy agents to call them back - instead of waiting on a call queue. Callbacks allow customers to get the help they need without having to remain on hold for long periods.
Below are some common reasons for contacting Apple customer service
Apple gives a one-year warranty with all products it sells In the United States. This warranty covers new Apple iPods, iPhones, Macbooks, or Homepods against defects and damage in line with Apple's guidelines. The simplest way for most customers to make a warranty claim is to contact Apple's phone representatives. Alternatively, you can make a Genius Bar appointment and carry your device for diagnosis.
Apple allows customers to request refunds if they change their minds about purchasing its products or services. To request a refund for a product, go to your purchase history, find the product, and tap "report a problem." In the description, write that you would like a refund. Apple will review the problem and, if you are eligible, send you a refund or refer you to the product developer. They may also deny your request.
If you have any problems requesting a refund as described above, you can contact Apple customer support on the phone. Their representatives will give a prompt and efficient response.
If you accidentally made a purchase and asked Apple for a refund, you might want to know the status of your refund request.
To confirm the status of your apple refund, open the email that Apple sent confirming the refund. In that email, click on "report a problem." Doing this will take you to Apple's website. Log in to your Apple account, and you will see the status of claims. Tap "check status of claims," and it will display your refund status. If you cannot see your refund status, contact Apple customer support via phone or live chat.